The guy Rod that answers the phone has… The guy Rod that answers the phone has a bad attitude and wants to blame his poor level of service on the pandemic. I called four times and never got the information that they promised to give me. IIpaid for faster shipping and the pump was not even shipped before the time that It was supposed to have arrived. Rod should work in the warehouse where he doesn’t have to help or “Not” help customers.

Terrible service Terrible service. I placed my order(10343) and waited 3 weeks hearing nothing. After contacting us parts center, my order was shipped, however the wrong item was sent. I had ordered Leisure time citrabright surface cleaner, but received leisure time jet clean instead. I have contacted us parts center twice about this issue and have heard nothing back. I am now going to contact my credit card company and let them deal with this .Awful service.

Good Value We sent in pictures of the part we needed & staff was kind enough to review & make recommendations. The delivery was via FedEx, which we like, & the parts fit perfectly. Our questions regarding the status of our order were promptly answered.

If I could give them a lower rating I… If I could give them a lower rating I would.I've been trying to return a pump that was never used,within the 30 days specified by their return policy,and can't get a reply.Prior to discovering that my existing pump was repairable I contacted them with a question about the new pump,they replied days later,with a curt,rude response. What a kook show.

Still not working- I sent pictures and everything stating I had a circulating pump on my spa and gave you the Chip version in the picture. I ordered the Board per your online advisor saying that was "Easy Peasy!" I received a Motherboard that states "No Circ pump", I also paid $40.00+ for 2 day shipping ordered on a Monday and didn't receive until Tuesday the Following week? That's 7/8 days to me! I tried putting the board on in case you guys knew better. Nope "No Heat" and one of my main pumps runs 24 hours a day? Maybe someone could Help Me? Dave Johnson 916-416-7499?. Thank You!