Bait and switch! I ordered a heater for my hot tub. The site clearly stated the name of the brand name part with a pic of the heater. What I received was a universal heater without sensors that looked nothing like the pic shown and described on the US Parts Center site. I could have bought that universal heater else ware online for $30 less. My emails to US Parts Center requesting a return have gone unanswered for more than a week now. I just want them to right the wrong. Not Happy!

Terrible experience Terrible experience. Took almost month to get mr product and they didnt even inform us of this. Didnt find out until I emailed them asking where my pump was.

After over 2 weeks of not hearing… After over 2 weeks of not hearing anything from them, I called and asked where my product was. He said he would look into it and call back later that day. Then, 2 days later, after not hearing ANYTHING from them, I called all day and got no answer. I emailed and nothing. I called my credit card company and told them the charge was fraud and couldn't get an answer from US Parts. They credited my account and I emailed US Parts again to tell them, if they were legit, to cancel my order and refund the money. About a week later I received a ship notice. This company is horrible.

Helpful sales associate Helpful sales associate. Had never heard of my problem so probably bought too many items but now have spare parts. Shipping was quick - paid for Priority Mail and received 2 days after order placed. Lydia Steinlage

Do not order!!!!! We ordered brake claws december 2022. December 2023 they were broken. We called and explained the thing. We could send the old ones back, and we could get 50% money of the new ones. We did send the old ones to them. But in a normal box, not a box of them. Now they can’t/ want do anything for us