Horrible customer service rep. Have not even received the shipment yet. Have not even received the order yet but the customer service has been very bad. I placed the order and did not receive an order confirmation. Two days later I receive this review email. Today, I contact customer service to inquire why I had not received any status of my order, but instead, I get a rude customer service rep tell me that the order and shipment confirmations were sent automatically. Well, I told her that I received only 1 of the 3 that she said were sent, and that I had checked spam. She said "I am not going to argue with you, that is how the system works", then leaves the chat. Two minutes later, I get 6 order shipment confirmation emails and 20 order confirmations in my mailbox.

Terrible experience Terrible experience. Took almost month to get mr product and they didnt even inform us of this. Didnt find out until I emailed them asking where my pump was.

Do not purchase from this company Do not purchase from this company. They don’t have a phone number on their website for a reason. They don’t return emails. Can’t get an RMA out of them for an exchange. Terrible customer service.

Do not order!!!!! We ordered brake claws december 2022. December 2023 they were broken. We called and explained the thing. We could send the old ones back, and we could get 50% money of the new ones. We did send the old ones to them. But in a normal box, not a box of them. Now they can’t/ want do anything for us

The guy Rod that answers the phone has… The guy Rod that answers the phone has a bad attitude and wants to blame his poor level of service on the pandemic. I called four times and never got the information that they promised to give me. IIpaid for faster shipping and the pump was not even shipped before the time that It was supposed to have arrived. Rod should work in the warehouse where he doesn’t have to help or “Not” help customers.