My order was placed 2-17-20 and arrived… My order was placed 2-17-20 and arrived today 3-5-20. Heard about your business from a friend of mine and he had nothing but good things to say about you. When ordering it said that shipping was 3-4 days ground shipping. Was hoping to repair my cover the weekend of 2-22-20. That obviously didn’t happen. But have what I ordered so will now make my repairs. Thanks for your parts

Ordered a replacement pump and control… Ordered a replacement pump and control panel. Delivery took almost a month, in the meantime the spa tub is sitting there without the pump in place. When i re ei ed the pump today, no control panel...... more phone calls in my future

The guy Rod that answers the phone has… The guy Rod that answers the phone has a bad attitude and wants to blame his poor level of service on the pandemic. I called four times and never got the information that they promised to give me. IIpaid for faster shipping and the pump was not even shipped before the time that It was supposed to have arrived. Rod should work in the warehouse where he doesn’t have to help or “Not” help customers.

Same exact situation Same exact situation. Orders a heat pump, it came w/o sensors and clearly NOT the pump described or shown in photo. Now getting the run around, “we contacted accounting & returns”. This is a BOGUS company beware!

Repair part arrived in time period… Repair part arrived in time period stated. Since design of pump is "closed" construction, and disassembly is simple, the pump was up and running again within a short time after the new rotor was replaced. It's great to have hot water on hand (get it?) within seconds of turning the faucet on - even in freezing winter weather.