Good customer service, but broken shower I ordered a shower insert. First delivery came with a dented piece. I contacted customer service, and they quickly sent two replacements. Both arrived dented and broken. I contacted customer service again. They sent another piece, but finally packaged it well enough so it didn't get damaged. So, it's great to know that their customer service dept will fix an issue, but it was annoying to delay my bathroom redo by 3 weeks because of this,

Will not use Main Faucet again Main Faucet charged my credit card but did not ship the product for nearly 6 weeks. Repeated inquiries went unanswered for weeks. Communication with your customers needs a great deal of improvement.

no feedback! Less then one star would be appropriate. Zero customer service, or nonexistent, no response to e-mails, phone service is ridiculous, in fact the number provided states a different company on an automated system. Ordered a product on the 5th of Jan, on the ninth of Jan money removed for the item from my bank account and my order status still says sent to the warehouse! Repeated e-mails asking for confirmation of shipping, as in tracking, estimated arrival, have been ignored and unanswered. Do not trust this company! My next step is contacting my bank disputing charges for merchandise not acknowledged but charged for. Ordering from a reputable company instead

Change your shipping company, keep everything else Customer service was excellent, the item priced right, and the website easy to use. Shipped and arrived on time, but delivery driver would only deliver to sidewalk. It took looks of convincing to have him deliver 10 feet more inside the house. The item weighs 300 pounds.

Terrible experience - don't shop with them! I bought a bathroom faucet with them because of their hassle free return policy, After the faucet arrived - my contractor told me the hot water line was broken and must be replaced. I quickly picked up a replacement at lowes so that my contractor is not stuck and requested for a return from the merchant. They refused my return request by saying the manufacturer is not authorizing my return (WHAT???). I told them it's their job to deal with the manufacturer and urge them to refund. I already agreed to pay 2-way- shipping to return the defective faucet despite there is no fault on my part. They failed to act/ respond. I ended up calling my credit card company to reverse this transaction. Will never come back again.