Superstars of Feces They advertise they have 36 x 36 mens jeans but you go to buy them and all our “out of stock”. What a bunch horsedung superstars running JCP. What a joke they are nothing nothing ZERO compared to what they once were. It’s too bad they will fade away soon enough

Terrible customer service experience Terrible customer service experience! I'll never buy anything from JCP again. I placed an online order on April 11 for nine (9) blouses. JCP broke the order into three shipments: I received one (1) shipment with one (1) blouse correctly. The other two (2) shipments had fewer, and incorrect items that were listed in the online order. When I called JCP I was told I had to file a police report per their policy for a stolen package. I told the CS rep, I received three packages, but two of the packages had incorrect items with no packing slip. After hours-long discussion and back and forth, I was told I had to deal with what I received because on their end it showed delivered. Basically out $200. JCP said because I received packages, even though the items were not what I ordered, there was nothing they could do. I could send back the incorrect items for a partial refund. I'm literally speechless... Now I see why their stock is plummeting and sales are down. The CS reps actually told me to shut up and listen and they would not hear my concern about not being able to file a police report because nothing was stolen. Anyway, terrible service, I'll never shop there again.

I bought a bunch of clothes online from… I bought a bunch of clothes online from JcPenney. I washed them and one of the outfits all the colors bled into the other colors on the shirt. I was told by the customer service rep they will not return or refund for anything that has been washed, worn or a tag taken off. So if you by 5.00 shirt that bleeds after 1 wash or a $300 winter coat that seams comes apart the first time put on you are SOL, buyer beware

Good Service I went to make a payment at your West Towne Mall store yesterday morning in Madison. A very nice and friendly associate number on my receipt was 0025, Term 002. She was very friendly and polite. She gave me great service. Thank you for making my trip to your store enjoyable and pleasant. Mrs. JH

JCP doesn’t care I wrote a very disappointing review about jewelry return! There was a problem with a ring I purchased! Awful return polucy( they credit your charge and recharge while you watch them (while having to answer all personal information) order same product online)! Saleswoman was questioning if we did “something” to the stone in the ring, while scouring the return with her eye piece! As it was a wedding ring, saleslady never showed an ounce of empathy! JCP answers the review with “thank you for shopping we”are glad you got a refund and we are happy saleslady was helpful”!!! JCP doesn't care about reviews! That’s why JCP stores keep closing!! Too bad they don’t pay attention to customers!