I'm here at JCPENNEY I'm here at JCPENNEY. The customer service is extremely bad, one hundred times worse than Walmart. The registers are rude, low class, very ugly Behavior. There's one short with glasses that works here long time Shahita ( I believe is from Pakistan)something like that) she doesn't want to give me her name. Is very RUDE.

I am a JP card holder, never ordering online I am a JP card holder. If you shop in store you will do better than ordering online. I ordered my grandson some things the order was broken into 4 separate orders. The pair of sneakers were two different sizes. A jacket never shipped. So, don't recommend ordering online on their site, go in person instead.

Ive have been in the store at Valley…and it is filthy and disgusting Ive have been in the store at Valley View Mall Roanoke, Virginia several times since Christmas, thinking that perhaps they just hadn't had time to get the store back cleaned up, well was there yesterday April 30...that store is disgustingly filthy...the ladies dressing room on the top floor is so dirty I didn't want to sit or take my shoes off. The lights are burned out in there, the door locks don't function. there was I don't know what on the mirror. In the shoe department all the shoes are just piled up where the cash register used to be, who wants to sort through that mess? One other issue there is an older lady at the only check that is open I think the lady in makeup called her sarah perhaps she is not polite at all. I heard her tell more that one person when I am there when they have asked if there are any coupons her reply is maybe on-line but I wouldn't know you would have to look on your phone to see. Every other cashier in that store will gladly look on line to see what is available and have done so for me but not her, not sure if she doesn't know how or she just doesn't want to do it...the clerk in the makeup department yesterday save me over $100 with and on-line coupon in addition to the alreay marked down prices.

Extremely Poor customer service The customer service I received tonight was so poor..first off hire Americans you cannot understand “Kenneth” from India. Second of all, I called with 32 mins of placing my order to update the shipping address. Of course I was on hold forever. “Kenneth” was continually repeating to me the 30 min rule. I asked to be transferred to a supervisor pretty sure it was the same guy. I can send you screen shots showing the 2 min difference. The automated machine was saying the order was created “Kenneth” was saying it was fulfilled. So seriously in the 2 mins window I can’t change an address which is all I wanted to do, or not cancel the actual order to replace it with the correct information. This is why no profit is being made and the stores and or company is struggling to stay open. No one wants to shop where customer isn’t being provided. I know that is why I don’t care to shop here. Just fyi before I called I tried to correct on my own, but nope that was not possible either. That would have been in my 30min window.

Good Service I went to make a payment at your West Towne Mall store yesterday morning in Madison. A very nice and friendly associate number on my receipt was 0025, Term 002. She was very friendly and polite. She gave me great service. Thank you for making my trip to your store enjoyable and pleasant. Mrs. JH