Big rat at Austin location Big rat ran across the floor while the associate was answering a question for me. She seemed startled but not surprised. On the other hand, I wasn’t about to stay in the store, so I thanked her (from about 20 feet away after running!) and did not get a chance to finish shopping because I headed to my car! The employee was nice though. However, a comfortable shopping experience and big rats just don’t go together. It was big…like put-a-saddle-on-it kind of big LOL! Tech Ridge and IH35 location in Austin could use a pest control company!

I love shopping at Fort Myers location I love shopping at Fort Myers location Peggy & rosa, I love them so much Good customer service, very understanding. Peggy need to get promoted One love

Worst credit card I've ever owned Worst credit card I've ever owned! Because I don't charge every month, they continue to lower my credit line so it looks like I've maxed my card out. This obviously reflects poorly on my credit report even though I make my payments every month and on time. After being a loyal customer for 5 years, they just let me close my account. Poor customer service and JCP doesn't care about their customers.

I'm here at JCPENNEY I'm here at JCPENNEY. The customer service is extremely bad, one hundred times worse than Walmart. The registers are rude, low class, very ugly Behavior. There's one short with glasses that works here long time Shahita ( I believe is from Pakistan)something like that) she doesn't want to give me her name. Is very RUDE.

My husband bought me a 10 carrot gold… My husband bought me a 10 carrot gold rope necklace for my birthday in November. It started unraveling in January so I stopped wearing it. We went into the store last week and asked for a replacement and the lady behind the counter said that after two months they don’t do exchanges. No exchanges on a $650 necklace? I’ll never spend another dime at jcpenney’s.