I ordered snow pants for grandkids… I ordered snow pants for grandkids from jcpenny online I go look and it's the wrong address same day I call to cancel or change address the lady tells me I can't change or cancel she says call shipper who is on trac to change address they say I can't do after called jcpenny the same day I usually order for them not any more 62.00 gone

If JC Penny messes up the address on your online package, they don't care and won't fix it. I ordered a few clothes from JC Penny online, put in my correct delivery address and paid with PayPal. The items shipped to my PayPal address (which is old and not my current one and across the country from where I live). I contacted them as soon as I realized the mistake, and they refused to fix it and said UPS had to do it. I called UPS and they said JC Penny had to fix it. I called JC Penny customer service again and they kept saying the same thing, even though it was their fault, they refused to help in ANY way whatsoever. I've never had a company be so completely underhanded and dirty about something like this. They do not care about customers at all and their customer service reps are terrible human beings that don't care either. The whole company is a dumpster fire.

Ive have been in the store at Valley…and it is filthy and disgusting Ive have been in the store at Valley View Mall Roanoke, Virginia several times since Christmas, thinking that perhaps they just hadn't had time to get the store back cleaned up, well was there yesterday April 30...that store is disgustingly filthy...the ladies dressing room on the top floor is so dirty I didn't want to sit or take my shoes off. The lights are burned out in there, the door locks don't function. there was I don't know what on the mirror. In the shoe department all the shoes are just piled up where the cash register used to be, who wants to sort through that mess? One other issue there is an older lady at the only check that is open I think the lady in makeup called her sarah perhaps she is not polite at all. I heard her tell more that one person when I am there when they have asked if there are any coupons her reply is maybe on-line but I wouldn't know you would have to look on your phone to see. Every other cashier in that store will gladly look on line to see what is available and have done so for me but not her, not sure if she doesn't know how or she just doesn't want to do it...the clerk in the makeup department yesterday save me over $100 with and on-line coupon in addition to the alreay marked down prices.

JCP doesn’t care I wrote a very disappointing review about jewelry return! There was a problem with a ring I purchased! Awful return polucy( they credit your charge and recharge while you watch them (while having to answer all personal information) order same product online)! Saleswoman was questioning if we did “something” to the stone in the ring, while scouring the return with her eye piece! As it was a wedding ring, saleslady never showed an ounce of empathy! JCP answers the review with “thank you for shopping we”are glad you got a refund and we are happy saleslady was helpful”!!! JCP doesn't care about reviews! That’s why JCP stores keep closing!! Too bad they don’t pay attention to customers!

Extremely Poor customer service The customer service I received tonight was so poor..first off hire Americans you cannot understand “Kenneth” from India. Second of all, I called with 32 mins of placing my order to update the shipping address. Of course I was on hold forever. “Kenneth” was continually repeating to me the 30 min rule. I asked to be transferred to a supervisor pretty sure it was the same guy. I can send you screen shots showing the 2 min difference. The automated machine was saying the order was created “Kenneth” was saying it was fulfilled. So seriously in the 2 mins window I can’t change an address which is all I wanted to do, or not cancel the actual order to replace it with the correct information. This is why no profit is being made and the stores and or company is struggling to stay open. No one wants to shop where customer isn’t being provided. I know that is why I don’t care to shop here. Just fyi before I called I tried to correct on my own, but nope that was not possible either. That would have been in my 30min window.