Company has stopped Fulfilling orders Company has stopped Fulfilling orders. Last completed transactions are dated in early March 2020. I did have success with this company in 2016 so I we ordered the same shower. That order was placed in a ball and I have never received it nor any responses back. I did have a very successful transaction in 2016 though..

Upgrade to previous review Upgrade to previous review: All the things I said in my previous review were true, but there has been much progress. I finally got my item (a glass vessel sink) and it was exactly as featured and very nice, beautiful in fact. The bad part of this company is that their phone number is worse than useless. I would get more satisfaction from putting a note into a bottle and tossing it into the ocean. It seems that telling paypal that I want my money back coupled with a horrible review on this site actually caught somebodies attention. While I am very grateful that I finally got my product IT SHOULDN'T TAKE A NUCLEAR OPTION TO GET A RESPONSE FROM A COMPANY. Lesson here; hope for the best and expect the worse, that way you won't be disappointed.

I ordered a shower curtain on January… I ordered a shower curtain on January 19th. I paid for it on January 19th. It's Feb 20th. It has not shipped. I've contacted them twice with no response. Do not order from the company.

Non-Existent Customer Service We ordered four faucets for one of our rental properties. They did arrive but they were scratched from poor packaging and not being secure in shipment from their long journey from China. I completed a complaint with their complaint center in March requesting a refund (attaching pictures of the damage). After two weeks and the timer on the complaint running out, I responded with another comment asking about my claim. I also tried to call twice but got a message about the line being busy and to leave a message. After another month I commented again that I had heard nothing and would like to know the update on our complaint. I tried to call multiple times but could never get through, always getting the voicemail to leave a message. I find it unacceptable to not respond to my complaint. I find their customer service not lacking but non-existent. I will also file a complaint with the Better Business Bureau.

Run far away Bought faucet never arrived they’re not even verified through PayPal scam of the site I will update if I receive faucet it’s been over 16 days