Non-Existent Customer Service We ordered four faucets for one of our rental properties. They did arrive but they were scratched from poor packaging and not being secure in shipment from their long journey from China. I completed a complaint with their complaint center in March requesting a refund (attaching pictures of the damage). After two weeks and the timer on the complaint running out, I responded with another comment asking about my claim. I also tried to call twice but got a message about the line being busy and to leave a message. After another month I commented again that I had heard nothing and would like to know the update on our complaint. I tried to call multiple times but could never get through, always getting the voicemail to leave a message. I find it unacceptable to not respond to my complaint. I find their customer service not lacking but non-existent. I will also file a complaint with the Better Business Bureau.

Ships from China, no returns I bought two faucets, wanting to see them both in person and return one. I specifically asked if I was able to return the one I didn’t use and they assured me I could. After they arrived, I installed one (although I ended up paying a lot to have someone assemble it and buy adaptors for my USA sink— hard to explain but it was very difficult to attach the water leads and took hours.) I tried to return the other and ended up in an email chain with someone in China basically saying return was impossible and “uneconomic”. Wouldn’t order from this company. UPDATE: funny, I just saw the response, which is nearly as irritating as their private responses to me. As I said above, I have the email chain where I SPECIFICALLY ASKED if the item was returnable, explaining that I was ordering two but only wanted to use one. I said this above, but as you can see, they ignored it, even in their public response. Just save yourself the trouble and buy from someone reputable.

I was so very disappointed ordered a vessel sink that I really really ..... liked waited for weeks then got a text saying my vessel sink was damaged but they would take 5 percent off of it. I I was soooo upset had to cancel my order after waiting weeks on in for the pretty vessel sink I really wanted for my remodel in my master bath. I'm a very unsafied customer very disappointed now I'm back to trying to find another vessel sink but can't find one I like better so fustracted why me....just wanted that beautiful silver vintage sink makes me sick.!!!! Sincerely disappointed customer,Teresa Hymel

Terrible business Terrible business. Still no product after multiple attempts to contact. Even paid for expedited shipping.

this site is a scam this site is a scam. Took my money, never delivered product. They don't return message or respond to complaints. Had to report is a fraud to paypal