Susan Nelson Stevens
GBThis experience started out ok...Five months later, not so much... This experience started out ok. Ordered cabinets in February, received them in April... one set of doors was on back order. After repeatedly calling and emailing them about the backorder, they decided to stain the doors in their shop instead of giving us some from the factory as they had no idea how much longer we'd be waiting. Almost 3 mos after the cabinets arrived, got the set of doors that were done "in house". They were horrible quality. The stain did not match our existing cabinets and the detail work looked like it was done by a 5 year old with a Sharpie! (No idea how they made it out of "Quality Control". Were told July 1st that a shipment from factory was coming mid-July and they'd send us doors from that. Mid-July came and we were told the shipment was delayed in customs. Now end of July we're back to square one with no answer on when we can expect the set of doors.
Elizabeth Wright-Drabinsky
GBRun! Run!! GO elsewhere! Order cabinets April 2017 took till June till we had all the parts. Stupid me went back and bought island Nov 2017, it is 1/24/2018 and we only have 1/2 the order!!!!! :( Call and NO One calls back! Terrible, terrible service, company should be reported to BBB
Joe Atanasio
GBGreat Job, Great Salesman, Great Customer Support, When I first saw the billboard for Solid Wood Cabinets I was a bit skeptical. However, after working with our salesman, Mike Schreoder I can honestly say that I am totally satisfied.He worked closely with my contractor to ensure a proper install. We did have some minor issues with two components which were taken care of by Francesca at customer service who shipped out the two pieces very quickly and without question. Great Job Everyone!!!! Joe& Theresa
Philip Holzknecht
GB+9 months to receive cabinets. Ordered cabinets in early March (2019). It is now September 20, 2019, and I still have not received all the cabinets. This was for a rental and I was unable to get full rent for the unit because the kitchen only had 1/2 of the cabinets. I have had to call multiple times and the customer service is beyond dishonest and terrible. Stay far away.
Linda Maurer
GBWARNING WARNING! Just got a call from one of there installers, Solid Wood Company is closing! All of them, dont let them fool you, if you are waiting for cabinets YOU WONT GET THEM! Call your BANK or Loan Company if thats where you got your money from, BEST OF ALL CALL YOUR LAWYER! We just got ROBBED! ! !