Knowledgeable staff Knowledgeable staff, returned phone calls when requested, worked hard to find the correct fireplace for my needs and applied discounts where possible. My salesman “ Nick “ was fantastic…..

We were sent a defective fireplace We were sent a defective fireplace. They started out helping us by sending some parts. Then they referred us to Dimplex to solve the problem. Neither company has fixed it. We are stuck with a very expensive non-working fireplace. Don’t buy from these people. UPDATE - North Country Fire asked me for my order details so they could fix the problem. I sent the details immediately (3 days ago) and they have not reached out to me at all to rectify the problem. Still very unhappy with this company.

Good products that are priced competitively Good products that are priced competitively, especially with additional discount. Patient and knowledgeable staff who can answer all questions regarding the potential product and installation challenges.

Very easy and personable … Very easy and personable experience working with Damon. I Explained what my needs were and he picked the best fit for my budget.

Ordered B-Vent parts which were back… Ordered B-Vent parts which were back ordered through all our major suppliers, North Country Fire had them in stock and we received everything within a week. We were able to get back on schedule with our job after thinking it would be weeks out to get the venting. Very impressed with their inventory and service!