Sales rep was very knowledgeable and… Sales rep was very knowledgeable and informative. Explained in detail exactly how the switch would operate along with the remote. Really cut to the chase, since I had been trying to make sense of the 75 page operators manual. Assured me that I could feel free to call back with any questions. As a first time novice homebuilder, it is reassuring to surround yourself with helpful people.

Ordered B-Vent parts which were back… Ordered B-Vent parts which were back ordered through all our major suppliers, North Country Fire had them in stock and we received everything within a week. We were able to get back on schedule with our job after thinking it would be weeks out to get the venting. Very impressed with their inventory and service!

We were sent a defective fireplace We were sent a defective fireplace. They started out helping us by sending some parts. Then they referred us to Dimplex to solve the problem. Neither company has fixed it. We are stuck with a very expensive non-working fireplace. Don’t buy from these people. UPDATE - North Country Fire asked me for my order details so they could fix the problem. I sent the details immediately (3 days ago) and they have not reached out to me at all to rectify the problem. Still very unhappy with this company.

Good products that are priced competitively Good products that are priced competitively, especially with additional discount. Patient and knowledgeable staff who can answer all questions regarding the potential product and installation challenges.

I had several questions about quality… I had several questions about quality of brands, lead time, and pricing. They helped me decide on a brand, and them not recommending the more expensive unit. They even gave me an extra discount off. Could not ask for better service.