Adriel Torres
GBOrdered B-Vent parts which were back… Ordered B-Vent parts which were back ordered through all our major suppliers, North Country Fire had them in stock and we received everything within a week. We were able to get back on schedule with our job after thinking it would be weeks out to get the venting. Very impressed with their inventory and service!
Ryan Hilsmeyer
GBI had several questions about quality… I had several questions about quality of brands, lead time, and pricing. They helped me decide on a brand, and them not recommending the more expensive unit. They even gave me an extra discount off. Could not ask for better service.
GEEVE
GBBest customer service I enjoyed dealing with this company. The phone calls I made were answered by caring staff and issues were resolved quickly. Geeve Assari
Amin
AEAmazing sales team ! 1. Knowledge of products 2. Your regular follow up
Diane Huffines Hansen
GBWebsite ordering sucks Website ordering process needs improvement! I intended to order a Superior louvered fireplace but the default was radiant. I ordered the fan blower assembly and nothing cross checked me since a blower won’t work with the radiant model. I ended up keeping the radiant because of the freight cost to return it and just returned the fan blower motor. You lost a $300 sale and it cost me $21 to return it. This could easily be fixed in the ordering process and you would have a happy customer. Customer service was great otherwise.