Dean is the man!!!! Dean is the man!!!!! Dean is patient, kind, and very supportive. He walked me through the instructions and manuals that are just not clear or even correct in placement of the add on components. Dean had me send photos of my Monessen Aria 36 along with photos of my instruction manual, after wading through several emails of photos he was able to walk me through the install. Dean is a wealth of knowledge and uses his past installation experience and common sense to help with problems. One of the best assets a company could have. Thanks Dean.

Amazing sales team ! 1. Knowledge of products 2. Your regular follow up

When I was Purchasing our Napoleon… When I was Purchasing our Napoleon LV/50 Fireplace. I realized its qualities with in. But ordering through North Country Fire. I had realized I could buy it anywhere, but through the process of installing it. I Realized the Support from Dean Allen Senior Technical Advisor. He was Extremely Helpful to not just myself but via my installer/ electrician and even the HVAC technician troubleshooting a problem with a faulty propane convertor valve. Dean Allen was So helpful From the beginning of the process all the Way until its Completion!!

Knowledgeable staff Knowledgeable staff, returned phone calls when requested, worked hard to find the correct fireplace for my needs and applied discounts where possible. My salesman “ Nick “ was fantastic…..

Online order was easy to do Online order was easy to do. The salesperson was very helpful in describing the ordered item and anything else I needed. All suggestions were very helpful.