Dean is the man!!!! Dean is the man!!!!! Dean is patient, kind, and very supportive. He walked me through the instructions and manuals that are just not clear or even correct in placement of the add on components. Dean had me send photos of my Monessen Aria 36 along with photos of my instruction manual, after wading through several emails of photos he was able to walk me through the install. Dean is a wealth of knowledge and uses his past installation experience and common sense to help with problems. One of the best assets a company could have. Thanks Dean.

We were sent a defective fireplace We were sent a defective fireplace. They started out helping us by sending some parts. Then they referred us to Dimplex to solve the problem. Neither company has fixed it. We are stuck with a very expensive non-working fireplace. Don’t buy from these people. UPDATE - North Country Fire asked me for my order details so they could fix the problem. I sent the details immediately (3 days ago) and they have not reached out to me at all to rectify the problem. Still very unhappy with this company.

Awesome Communication! I had lots of questions about direct vent fireplaces. Bevin answered all my questions and helped me make the right choice for fireplace and accessories based on my personal situation. Zero pressure and constant timely communication!

Sales rep was very knowledgeable and… Sales rep was very knowledgeable and informative. Explained in detail exactly how the switch would operate along with the remote. Really cut to the chase, since I had been trying to make sense of the 75 page operators manual. Assured me that I could feel free to call back with any questions. As a first time novice homebuilder, it is reassuring to surround yourself with helpful people.

Amazing sales team ! 1. Knowledge of products 2. Your regular follow up