Frank M.
GBA quality business with quality professionals This is the second time, I have contacted Fire Pits Direct, and the second time I have been impressed. I called to purchase additional items and to return one expensive item. Matt was polite and professional. He made my return an ease as well as my new purchase a breeze. I will definitely return for additional purchases.
Jason
GBThese guys were so helpful These guys were so helpful, interacting with manufacturers and helping us find replacement parts. They Go above and beyond when standing behind their products!
George Flint
GBMatt in the sales department is a stud! Matt in the sales department is a rock star. His expertise helped me pick the right part.
Customer
GBFire In The Hole Minus 1 My experience started via Chat, at which time I made the purchase. Representative was responsive and clear. Shipment of fire pit logs arrived very quickly. During the shipping process (not related to Fire Pits Direct) one of the ceramic logs was broken. Communicated with Fire Pits Direct via email of the broken piece, again the response was very timely. Was informed the manufacturer (Grand Canyon) was out of stock and the replacement piece would be shipped from GC in approximately 5-6 weeks. As of this review I'm only 10 days into the 5-6 week waiting period, so we'll see if the replacement log arrives in June!
Sonia
GBGreat First Time Experience First time ordering experience with Fire Pits Direct and 100% satisfied! Got a great price for the fire pit wind guard! Free shipping and fast turnaround! Will keep them in mind for future orders! Thank you