Sonia
GBGreat First Time Experience First time ordering experience with Fire Pits Direct and 100% satisfied! Got a great price for the fire pit wind guard! Free shipping and fast turnaround! Will keep them in mind for future orders! Thank you
Chris
GBSeamless process from start to finish Seamless process from start to finish. I couldn't be more pleased with my 8' fire table! The shipping was fast with excellent packing, delivered on oversized pallet. Install was simple using their brackets and with one phone call to support, we figured out a fix for a whistling noise caused by my appliance line. They sent a whistle free appliance connector and all is well!
George Flint
GBMatt in the sales department is a stud! Matt in the sales department is a rock star. His expertise helped me pick the right part.
Deborah
GBI ordered a 36” glass wind guard for my… I ordered a 36” glass wind guard for my fire pit. The good news was I ordered it on Saturday and it was delivered on Tuesday! I opened the box and the glass parts were there, but No assembly hardware was included. There was a return address, complete with phone number on the box, so called that number, figuring they packed it, so could send the hardware. I got a man on the phone that abruptly said he could not and would not honor that. He acknowledged he knew the parts weren’t in there, but would not deal with it because I bought it online. I said that sounded like a scam and he agreed it was a scam. He proceeded to be verbally aggressive and just told me it was my problem and would not deal with it. I called Firepits and explained my experience. They listened so will see if I get the hardware. It was not a good experience.
Matt
GBI had trouble with ordering two of the… I had trouble with ordering two of the parts online. I called and left a message but did not get a return call. I tried to order them again, same issue. This time I used the chat feature and the person on the chat was able to resolve my issue right away. I would use them again.