Jim
GBNo follow up on payment received and… No follow up on payment received and shipping info...had to call email etc. then orders came with 4 or 5 different deliveries. Failed to provide useful tracking per order, and had no idea what was coming and when.
Kathleen Allison
GBPerfect Cover! The cover for my fire pit arrived in perfect condition. The packaging is impressive - very sturdy to protect from damage. The biggest challenge was getting the protective film off the cover before attaching the handle! This cover looks great and will protect my investment in my fire pit.
Bret
GBShould have included fittings and hoses… Should have included fittings and hoses to connect on/off valve to ignition control.
Jeff
GBAwesome customer service Awesome customer service to help me select the right burner size and pan setup to go in my new paver fire pit. Super knowledgeable guy guided me to a different (and less expensive!) setup that I'm sure will work great.
Sonia
GBGreat First Time Experience First time ordering experience with Fire Pits Direct and 100% satisfied! Got a great price for the fire pit wind guard! Free shipping and fast turnaround! Will keep them in mind for future orders! Thank you