Jason
CAMassive custom outdoor PIT We built a massive custom outdoor fireplace, Spotix was the main event regarding it, had some trouble with the CUP processor in the electronic ignition, Spotix Team managed to source me a new one and then ship it direct. awesome team!
Deborah
GBI ordered a 36” glass wind guard for my… I ordered a 36” glass wind guard for my fire pit. The good news was I ordered it on Saturday and it was delivered on Tuesday! I opened the box and the glass parts were there, but No assembly hardware was included. There was a return address, complete with phone number on the box, so called that number, figuring they packed it, so could send the hardware. I got a man on the phone that abruptly said he could not and would not honor that. He acknowledged he knew the parts weren’t in there, but would not deal with it because I bought it online. I said that sounded like a scam and he agreed it was a scam. He proceeded to be verbally aggressive and just told me it was my problem and would not deal with it. I called Firepits and explained my experience. They listened so will see if I get the hardware. It was not a good experience.
George Flint
GBMatt in the sales department is a stud! Matt in the sales department is a rock star. His expertise helped me pick the right part.
Jason
GBThese guys were so helpful These guys were so helpful, interacting with manufacturers and helping us find replacement parts. They Go above and beyond when standing behind their products!
Jeff
GBAwesome customer service Awesome customer service to help me select the right burner size and pan setup to go in my new paver fire pit. Super knowledgeable guy guided me to a different (and less expensive!) setup that I'm sure will work great.