Jim
GBNo follow up on payment received and… No follow up on payment received and shipping info...had to call email etc. then orders came with 4 or 5 different deliveries. Failed to provide useful tracking per order, and had no idea what was coming and when.
Sonia
GBGreat First Time Experience First time ordering experience with Fire Pits Direct and 100% satisfied! Got a great price for the fire pit wind guard! Free shipping and fast turnaround! Will keep them in mind for future orders! Thank you
Customer
GBFire In The Hole Minus 1 My experience started via Chat, at which time I made the purchase. Representative was responsive and clear. Shipment of fire pit logs arrived very quickly. During the shipping process (not related to Fire Pits Direct) one of the ceramic logs was broken. Communicated with Fire Pits Direct via email of the broken piece, again the response was very timely. Was informed the manufacturer (Grand Canyon) was out of stock and the replacement piece would be shipped from GC in approximately 5-6 weeks. As of this review I'm only 10 days into the 5-6 week waiting period, so we'll see if the replacement log arrives in June!
Maureen
GBMatt was so helpful Matt was so helpful. He answered every question and explained in detail exactly what products we needed to complete our project. We feel very confident now, but he assured us that customer service was available for any future questions we had.
Chris
GBSeamless process from start to finish Seamless process from start to finish. I couldn't be more pleased with my 8' fire table! The shipping was fast with excellent packing, delivered on oversized pallet. Install was simple using their brackets and with one phone call to support, we figured out a fix for a whistling noise caused by my appliance line. They sent a whistle free appliance connector and all is well!