Customer
GBFire In The Hole Minus 1 My experience started via Chat, at which time I made the purchase. Representative was responsive and clear. Shipment of fire pit logs arrived very quickly. During the shipping process (not related to Fire Pits Direct) one of the ceramic logs was broken. Communicated with Fire Pits Direct via email of the broken piece, again the response was very timely. Was informed the manufacturer (Grand Canyon) was out of stock and the replacement piece would be shipped from GC in approximately 5-6 weeks. As of this review I'm only 10 days into the 5-6 week waiting period, so we'll see if the replacement log arrives in June!
Kathleen Allison
GBPerfect Cover! The cover for my fire pit arrived in perfect condition. The packaging is impressive - very sturdy to protect from damage. The biggest challenge was getting the protective film off the cover before attaching the handle! This cover looks great and will protect my investment in my fire pit.
Jimi
GBMy phone call was answered with… My phone call was answered with knowledge and patience. I’m building a pavilion and needed a multitude of questions answered to help me get the proper fire pit kit for my needs. All my inquiries were answered and I purchased the perfect fire pit insert while on the same phone call. The process could not have been made any easier. Thank you Jimi Kellogg
Robert
GBEasy Website Navigation The website was very easy to use and navigation was seemless. Only downfall was the estimated delivery time which ended up being much sooner. Original date was 6 weeks out and it appears it will be here before week's end.
Maureen
GBMatt was so helpful Matt was so helpful. He answered every question and explained in detail exactly what products we needed to complete our project. We feel very confident now, but he assured us that customer service was available for any future questions we had.