George Flint
GBMatt in the sales department is a stud! Matt in the sales department is a rock star. His expertise helped me pick the right part.
Frank M.
GBA quality business with quality professionals This is the second time, I have contacted Fire Pits Direct, and the second time I have been impressed. I called to purchase additional items and to return one expensive item. Matt was polite and professional. He made my return an ease as well as my new purchase a breeze. I will definitely return for additional purchases.
Joe
GBCustomer Service Agent for the Win! My experience was made great because of your customer sales rep Lucas. After two calls and (me) literally being clueless on what I needed for an outdoor gas fire pit, Lucas walked me through and built an order that works. Very patient and overall good guy to work with.
Jeff
GBAwesome customer service Awesome customer service to help me select the right burner size and pan setup to go in my new paver fire pit. Super knowledgeable guy guided me to a different (and less expensive!) setup that I'm sure will work great.
Midge Phillips
GBTruly outstanding customer service Truly outstanding customer service. We had a couple hiccups regarding delivery of our fire/water pot feature and the team at Fire Pits Direct was quickly and accurately responsive to our needs! They fulfilled their promises and sent follow-up communications. So rare in customer service these days! Yet, so needed!!