Sonia
GBFast service! Fast service! I received what I wanted! It looks great! Thank you!!! My recent experience with another company trying to purchase same burner cover was awful! They kept saying it was coming! I gave up and cancelled that order!
Judy
GBSatisfied customer We ordered a fire bowl that advertised a 24" burner. When we received it, a 18" burner shipped with the fire bowl. I called to explain the situation to Spotix and upon investigation they discovered that the vendor changed the size and did not notify them or us. To make the situation right, they are shipping me a 24" burner for free. Lucas was great with the inquiry on the burner and in providing advice on purchasing fire glass. Thank you for the great customer service.
Randy
GBI ordered Napoleon aluminum drip pans… I ordered Napoleon aluminum drip pans from Spotix. Upon opening the shipping box the pans were crushed as they force fit them into a box that was too small for the pans. Totally unusable ! Someone on their packaging line should be fired !
Travis
GBAlthough delivery was slightly longer… Although delivery was slightly longer than expected (through no fault of Spotix), Spotix did a very nice job of following up with an updated ship date after I reached out to their customer service line.
Johanna Pinoargote
GBBest customer service! Best customer service!! I ordered an Amantii 3 sided fireplace and from start until delivery there was communication on their part. It felt great sending out an email and getting a response within the same day. We received the order and an item was missing but they immediately took care of it. Will most definitely order from them again!!