Johanna Pinoargote
GBBest customer service! Best customer service!! I ordered an Amantii 3 sided fireplace and from start until delivery there was communication on their part. It felt great sending out an email and getting a response within the same day. We received the order and an item was missing but they immediately took care of it. Will most definitely order from them again!!
kevin e
GBVery fast Very fast, I’ve been searching for this part for a couple years now all the local fireplace experts didn’t seem to even want to mess with it so thank you
Anne Lombardi
GBAMAZING customer service! AMAZING customer service!! I viewed several Spotix self-help videos to get my gas logs to turn on. At the end of the video, Spotix offered assistance by phone if the videos were unable to solve the problem. I couldn’t believe it!! I decided to call (feeling a bit guilty since I hadn’t bought my gas logs from them) and talked to 2 of the NICEST people. The technician identified the problem with my logs immediately and I was able to solve my problem. We will be building a new house this year and I’ll DEFINITELY make sure to buy products sold by Spotix. The most incredible level of customer service!! Effective today, I am a new SPOTIX customer!!
Cynthia
GBSpirit was very helpful when I… Spotix was very helpful when I purchased a bbq through Amazon but wanted to exchange it for a bigger one. I was able to purchase directly through Spotix the second time and they made it easy to return the previous one. They even gave me a discount and did not charge me return freight shipping fees. I’m looking forward to the reviving the new grill!
Zane
GBFantastic customer service Fantastic customer service! I ordered a match light fire pit burner kit and when it all arrived some parts were missing due to the fact FedEx ripped a gigantic hole in the package which allowed some of the parts to escape. After contacting customer service they replaced the missing parts at no charge and had them sent out next day. Very impressed.