Ms Katherine DArcy
HKI mistakenly ordered a Viking storage… I mistakenly ordered a Viking storage drawer that I thought was a warming drawer. All telephone mailboxes were full and no one picked up on a Saturday. It was delivered on a pallet and the shipping box had been opened prior to delivery. I am waiting to see if my email gets a reply.
Anne Lombardi
GBAMAZING customer service! AMAZING customer service!! I viewed several Spotix self-help videos to get my gas logs to turn on. At the end of the video, Spotix offered assistance by phone if the videos were unable to solve the problem. I couldn’t believe it!! I decided to call (feeling a bit guilty since I hadn’t bought my gas logs from them) and talked to 2 of the NICEST people. The technician identified the problem with my logs immediately and I was able to solve my problem. We will be building a new house this year and I’ll DEFINITELY make sure to buy products sold by Spotix. The most incredible level of customer service!! Effective today, I am a new SPOTIX customer!!
Golfer, not runner
GBGreat Customer Service No problem with Spotix. The item ordered had an incorrect description from the manufacturer that Spotix was unaware of, and I had to return the item. Spotix was very courteous & prompt with free return information & label, and I received a full refund. I will definitely order from Spotix again should the need arise.
Sonia
GBFast service! Fast service! I received what I wanted! It looks great! Thank you!!! My recent experience with another company trying to purchase same burner cover was awful! They kept saying it was coming! I gave up and cancelled that order!
Zane
GBFantastic customer service Fantastic customer service! I ordered a match light fire pit burner kit and when it all arrived some parts were missing due to the fact FedEx ripped a gigantic hole in the package which allowed some of the parts to escape. After contacting customer service they replaced the missing parts at no charge and had them sent out next day. Very impressed.