Ben was amazing! Ben was superb in handling the purchase of Hammered Console Table. I decided to purchase before a request to not charge the shipping fee. He said I would get word soon and if allowed I would choose to keep it as a credit towards other purchases. Ben should be recognized for his expertise and amazing knowledge of Grayson's protocol. Thank you Ben!

Very good customer service! The over-all order process was absolutely fine, however, I thought that I had not received an order confirmation email. Spoke to Ben and he advised it might have hit my SPAM folder and it did. Looking forward to my delivery in 2 to 3 weeks.

Placing order and questions Ordering from the website was straightforward. I was able to find the information I needed easily. Response to my email requesting clarification/confirmation of specific shipping and return policies was quick and complete. I received an email in less than 24 hours to confirm my purchase and let me know about next steps in the shipping process. So far, so good has been my experience with Grayson Living.

The rug arrived damaged The rug arrived damaged. when we opened it there were a few large holes in it. The company said that since it was over ONE WEEK since it arrived I couldn’t return it or get a refund. All they offered was a small credit to get it repaired. I didn’t pay almost $2,000 for a damaged rug.

Nelli Provided EXCELLENT Customer… Nelli Provided EXCELLENT Customer service! This will be my second order with Grayson Living. My first order went smoothly and was delivered on time and undamaged! We look forward to receiving our next! I highly recommend Grayson Living.