Grateful customer
GBI made a large order online and… I made a large order online and customer service reached out by phone to help schedule delivery, special order an item that was not on the website.
AJ
GBResponsive online support My online experience has been fine. I asked a question and I was responded to within 24 hours. I haven't received my order yet so, I cannot speak about delivery process or quality of product.
Lacey H., AD Home Interiors
GBAngela at Grayson Living in Santa Ana was the best! Angela at Grayson Living in Santa Ana, CA was just the best to work with on my client order. She was communicative, efficient, and so lovely. Will definitely have her in my list of contacts for future orders. Loved working with her!
Sean Fordyce
GBUPDATE: Bait and switch UPDATE: After my review below, Ben from Greyson Living reached out to apologize and explain the issue. He also set my deliveries back to white glove service. This is excellent customer service and they were quick to make things right. Updating to 5 stars. ORIGINAL REVIEW: After placing my order and requesting white glove delivery (items delivered to each room and assembled) we received a notification that some of our items are now out of stock and would be charged an additional $199 per item for white glove delivery, otherwise they would be curbside delivery with no unboxing. Also, they don’t expect the items to be in stock for another 2 months and shipping would be an additional 2-3 weeks after that. Not sure what the delay is. Covid was 2 years ago so supply chain issues are not acceptable. I feel like we got bait and switched to get us to make the purchase but then are told it’s not available and would not do white glove delivery on those items.
Judy Terrasas
GBAlways Kindly Accomodating! This is the fourth item I've purchased from this company. After finding an item I like, I email them requesting a specific price I would like to pay. I then receive an email acceptance or counter offer. They have consistently been fair and I've always followed through with the purchase. Each order has arrived in a timely mannor and in perfect condition.