Responsive online support My online experience has been fine. I asked a question and I was responded to within 24 hours. I haven't received my order yet so, I cannot speak about delivery process or quality of product.

Great Customer Service So far, customer service has been great: I thought the order was complete and was going to be delivered in May, but apparently it will be delayed until July. I missed the email they sent regarding this and they followed up with a phone call and a text- which is great because I get a lot of spam and sometimes miss important emails. I was able to then respond to the email.

Angela at Grayson Living in Santa Ana was the best! Angela at Grayson Living in Santa Ana, CA was just the best to work with on my client order. She was communicative, efficient, and so lovely. Will definitely have her in my list of contacts for future orders. Loved working with her!

Angela Angela, the representative in CA as well as the discounts that Grayson Living was able to apply. The free shipping certainly didn't hurt the process either!

The rug arrived damaged The rug arrived damaged. when we opened it there were a few large holes in it. The company said that since it was over ONE WEEK since it arrived I couldn’t return it or get a refund. All they offered was a small credit to get it repaired. I didn’t pay almost $2,000 for a damaged rug.