Nelli Provided EXCELLENT Customer… Nelli Provided EXCELLENT Customer service! This will be my second order with Grayson Living. My first order went smoothly and was delivered on time and undamaged! We look forward to receiving our next! I highly recommend Grayson Living.

Placing order and questions Ordering from the website was straightforward. I was able to find the information I needed easily. Response to my email requesting clarification/confirmation of specific shipping and return policies was quick and complete. I received an email in less than 24 hours to confirm my purchase and let me know about next steps in the shipping process. So far, so good has been my experience with Grayson Living.

I made a large order online and… I made a large order online and customer service reached out by phone to help schedule delivery, special order an item that was not on the website.

UPDATE: Bait and switch UPDATE: After my review below, Ben from Greyson Living reached out to apologize and explain the issue. He also set my deliveries back to white glove service. This is excellent customer service and they were quick to make things right. Updating to 5 stars. ORIGINAL REVIEW: After placing my order and requesting white glove delivery (items delivered to each room and assembled) we received a notification that some of our items are now out of stock and would be charged an additional $199 per item for white glove delivery, otherwise they would be curbside delivery with no unboxing. Also, they don’t expect the items to be in stock for another 2 months and shipping would be an additional 2-3 weeks after that. Not sure what the delay is. Covid was 2 years ago so supply chain issues are not acceptable. I feel like we got bait and switched to get us to make the purchase but then are told it’s not available and would not do white glove delivery on those items.

Ben was amazing! Ben was superb in handling the purchase of Hammered Console Table. I decided to purchase before a request to not charge the shipping fee. He said I would get word soon and if allowed I would choose to keep it as a credit towards other purchases. Ben should be recognized for his expertise and amazing knowledge of Grayson's protocol. Thank you Ben!