I accidentally placed the same order… I accidentally placed the same order twice. (The first time, I had received a message that the order did not go through and please try again so I did, but then realized that it went through twice!) So I sent a message to customer service. Abby helped me out first thing Monday morning. I appreciate her prompt and courteous help to solve my predicament. Thank you!

Great clothes, could use better customer service. The clothing I received is wonderful. I had it custom sized, and it fits perfectly. Well made, lovely fabric. Very happy with the product. Their customer service folk could use some more training on communicating politely with customers. The interactions I had were not timely, and rather rudely worded. Given the price of the clothing, it makes me hesitate to order again. However I am very happy with what I do own now.

Very helpful I contacted Lilysilk re a discount code which wouldn’t work. I had a reply very quickly from Connie who sorted it out. I am delighted,

The quality of the silk bedding has… The quality of the silk bedding has declined the past year. I was very excited for the new line of organic silk linens. During a recent bedding promotion, I purchased a new navy blue fitted sheet, duvet and pillowcases. The pillow cases ripped at the seems within a month and the duvet was not the same quality silk as a smaller duvet, also 25 momme silk that I ordered before. It now feels like a warm chemise silk instead of the heavy and cool silk of years past.

Disappointed. Their website is not working properly Their website is not working properly. They don’t apply the discounts they promise. And placing an order takes forever and each time you try the price goes higher. Personally, I am very disappointed.