Nadia
GBI was impressed with the packaging I was impressed with the packaging. I knew the produst had good reviews so want worried about that but I was afraid the packaging would make the product itself look cheap but it elevated the quality look. Will definitely be ordering again
Rosemary Garnett
AUSizing details requested I have requested some details on the sizing of a merino jumper on sale as the website states not returns or exchanges are available on these sale items. I received an email asking for more details which I sent and have not heard back from them. I sent a follow up email, but again no reply. It would seem that by the time someone replies, the sale will be finished. I had heard this was a good company, but my experience has been disappointing.
Christina Schneider
DKGreat customer service and product Received pillow case from LilySilk in just 8 days. Everything seems fine so far. I had some questions for customer service as I forgot to use my promotion code when checking out. Got really good support from Abby, who right away helped me on my order reference number 638405. Great customer service and product
Lily G
GBGreat clothes, could use better customer service. The clothing I received is wonderful. I had it custom sized, and it fits perfectly. Well made, lovely fabric. Very happy with the product. Their customer service folk could use some more training on communicating politely with customers. The interactions I had were not timely, and rather rudely worded. Given the price of the clothing, it makes me hesitate to order again. However I am very happy with what I do own now.
Erika Lamb
GBThe quality of the silk bedding has… The quality of the silk bedding has declined the past year. I was very excited for the new line of organic silk linens. During a recent bedding promotion, I purchased a new navy blue fitted sheet, duvet and pillowcases. The pillow cases ripped at the seems within a month and the duvet was not the same quality silk as a smaller duvet, also 25 momme silk that I ordered before. It now feels like a warm chemise silk instead of the heavy and cool silk of years past.