Disappointed so far ... My first order with Lilysilk and not impressed so far. The website is difficult to use and discounts advertised don't apply at checkout. I've tried contacting Lilysilk through the webchat to ask when my order is due and receive no response. When I click on Contact Us on your webpage it throws up a 404 error and redirects me back to the home page - the US one even though I'm in the UK. I've receive plenty of advertising emails but none updating me when my order is due. Order number 4000456776

Very helpful I contacted Lilysilk re a discount code which wouldn’t work. I had a reply very quickly from Connie who sorted it out. I am delighted,

Sizing details requested I have requested some details on the sizing of a merino jumper on sale as the website states not returns or exchanges are available on these sale items. I received an email asking for more details which I sent and have not heard back from them. I sent a follow up email, but again no reply. It would seem that by the time someone replies, the sale will be finished. I had heard this was a good company, but my experience has been disappointing.

Great customer service and product Received pillow case from LilySilk in just 8 days. Everything seems fine so far. I had some questions for customer service as I forgot to use my promotion code when checking out. Got really good support from Abby, who right away helped me on my order reference number 638405. Great customer service and product

The quality of the silk bedding has… The quality of the silk bedding has declined the past year. I was very excited for the new line of organic silk linens. During a recent bedding promotion, I purchased a new navy blue fitted sheet, duvet and pillowcases. The pillow cases ripped at the seems within a month and the duvet was not the same quality silk as a smaller duvet, also 25 momme silk that I ordered before. It now feels like a warm chemise silk instead of the heavy and cool silk of years past.