Shipping address error raised promptly by Alice Alice was very helpful and took the initiative to promptly flag to me that the shipping address for my order may not be correct, allowing it to be amended in good time before the order was shipped out. Very good service!

Great clothes, could use better customer service. The clothing I received is wonderful. I had it custom sized, and it fits perfectly. Well made, lovely fabric. Very happy with the product. Their customer service folk could use some more training on communicating politely with customers. The interactions I had were not timely, and rather rudely worded. Given the price of the clothing, it makes me hesitate to order again. However I am very happy with what I do own now.

Great customer service and product Received pillow case from LilySilk in just 8 days. Everything seems fine so far. I had some questions for customer service as I forgot to use my promotion code when checking out. Got really good support from Abby, who right away helped me on my order reference number 638405. Great customer service and product

I accidentally placed the same order… I accidentally placed the same order twice. (The first time, I had received a message that the order did not go through and please try again so I did, but then realized that it went through twice!) So I sent a message to customer service. Abby helped me out first thing Monday morning. I appreciate her prompt and courteous help to solve my predicament. Thank you!

Very good service of client assistance Very good service of client assistance, Summer answered to me and was present ti help me solving the problem