Great customer service and product Received pillow case from LilySilk in just 8 days. Everything seems fine so far. I had some questions for customer service as I forgot to use my promotion code when checking out. Got really good support from Abby, who right away helped me on my order reference number 638405. Great customer service and product

Perfect Fit The custom fitted jacket I purchased recently is just perfect! Thank you for asking me to check measurements. Some numbers I sent were incorrect. I’m quite pleased with the finished product. The neural color blends well with my skirts and camis. It looks great and I'm looking forward to wearing it on an upcoming cruise!

Disappointed so far ... My first order with Lilysilk and not impressed so far. The website is difficult to use and discounts advertised don't apply at checkout. I've tried contacting Lilysilk through the webchat to ask when my order is due and receive no response. When I click on Contact Us on your webpage it throws up a 404 error and redirects me back to the home page - the US one even though I'm in the UK. I've receive plenty of advertising emails but none updating me when my order is due. Order number 4000456776

Sizing details requested I have requested some details on the sizing of a merino jumper on sale as the website states not returns or exchanges are available on these sale items. I received an email asking for more details which I sent and have not heard back from them. I sent a follow up email, but again no reply. It would seem that by the time someone replies, the sale will be finished. I had heard this was a good company, but my experience has been disappointing.

Love my Spring Waltz Handkerchief dress!! I purchased the Spring Waltz Handkerchief dress for a 50th birthday party and I received so many complements! The fit was perfect - true to size and flattering, the colors (Orange Paisley) were just as pictured. I definitely recommend it as a spring/summer go to for any occasion!