Awful customer service Awful customer service. I specifically asked the fellow if this set of logs included everything needed to just attach the propanegas line. Yes maam. It didn’t! And he refused to accept a return until many weeks of back and forth then he was taking a huge restocking fee and I had to pay to return! These are very heavy!

Fireplace screen arrived earlier than… Fireplace screen arrived earlier than expected. The carton was a little ragged, but the screen was in good shape except for a chipped magnetic bottom block where the doors meet upon closure.

I was in search of an affordable custom… I was in search of an affordable custom fire pit that was able to store the propane tank inside for our swim club. We are very happy with the Outdoor Fire Pit and added the burner cover and wind guard. Thank-you for the discount due to the sale and the additional lava rock and for your service and quality! We definitely will recommend your products to others.

Much better - We are happy campers. Latest: We received the product in a timely manner. We are VERY happy with it so far. It has been installed and works well. As other people have noted, the fan on the heating component is a bit loud, but that is a Dimplex issue, not a Belle Flame issue. We are happy with Belle Flame's service. Update: Belle Flame has issued a refund, and have invited us to re-order to facilitate immediate shipping. Will update this review when we receive the product. We bought an electric fireplace from this company weeks ago. TODAY, they called and claimed they didn't get our money from PayPal. Why did they wait until today to make this claim? So, we contacted PayPal and PayPal confirms this vendor DID get their funds. Very sketchy. We've never had any trouble with PayPal and reputable vendors. This stinks to high heaven. I will post again if this is eventually resolved fairly. We either want our money back or we want our fireplace delivered as promised on time.

I LOVE BELLE FLAME!!! I LOVE BELLE FLAME!!!! My new fireplace looks beautiful. It was just what I was looking for. Lionel provided excellent customer service when I had a question and helped me through the whole process. You can trust Belle Flame with your fireplace needs.