Gas Logs My journey began with a chat where I made a purchase. The representative was responsive and provided clear guidance throughout. The shipment of fire pit logs arrived promptly. However, during transit, one of the ceramic logs was damaged. I promptly contacted Belle Flame Direct via email regarding the issue, and once again, their response was very prompt. I was informed that the manufacturer was currently out of stock of the specific log. They assured me that the replacement piece would be shipped from the manufacturer within approximately 5-6 weeks. As of writing this review, I'm only 10 days into the estimated 5-6 week waiting period. I remain hopeful that the replacement log will arrive by June.

Long wait for part the had to be modified Took a long time for the burner for my triangle glass tube heater to arrive and when it did was not the same size as the original. Fortunately I was able to modify the holes to center the burner directly under the glass tube.

Highly recommend Belle Flame Highly recommend Belle Flame. Best price by far. I was hesitant at first because of some negative reviews, but I have to say that I had great communication and response to my inquiries and recieved my order within 2 weeks of placing my order. Thank you Belle Flame.

better communication on delivery better communication on delivery, took way to long for what I paid for. Also called and guy said was being mailed that day, two days later I get email with label created.

Much better - We are happy campers. Latest: We received the product in a timely manner. We are VERY happy with it so far. It has been installed and works well. As other people have noted, the fan on the heating component is a bit loud, but that is a Dimplex issue, not a Belle Flame issue. We are happy with Belle Flame's service. Update: Belle Flame has issued a refund, and have invited us to re-order to facilitate immediate shipping. Will update this review when we receive the product. We bought an electric fireplace from this company weeks ago. TODAY, they called and claimed they didn't get our money from PayPal. Why did they wait until today to make this claim? So, we contacted PayPal and PayPal confirms this vendor DID get their funds. Very sketchy. We've never had any trouble with PayPal and reputable vendors. This stinks to high heaven. I will post again if this is eventually resolved fairly. We either want our money back or we want our fireplace delivered as promised on time.