I LOVE BELLE FLAME!!! I LOVE BELLE FLAME!!!! My new fireplace looks beautiful. It was just what I was looking for. Lionel provided excellent customer service when I had a question and helped me through the whole process. You can trust Belle Flame with your fireplace needs.

Highly recommend Belle Flame Highly recommend Belle Flame. Best price by far. I was hesitant at first because of some negative reviews, but I have to say that I had great communication and response to my inquiries and recieved my order within 2 weeks of placing my order. Thank you Belle Flame.

VERY CRAPPY… Product shown and description did not reflect actual product. Customer service is non-existent. No calls returned, ever. No complaints taken. DO NOT ORDER FROM THIS COMPANY

Gas Logs My journey began with a chat where I made a purchase. The representative was responsive and provided clear guidance throughout. The shipment of fire pit logs arrived promptly. However, during transit, one of the ceramic logs was damaged. I promptly contacted Belle Flame Direct via email regarding the issue, and once again, their response was very prompt. I was informed that the manufacturer was currently out of stock of the specific log. They assured me that the replacement piece would be shipped from the manufacturer within approximately 5-6 weeks. As of writing this review, I'm only 10 days into the estimated 5-6 week waiting period. I remain hopeful that the replacement log will arrive by June.

I was in search of an affordable custom… I was in search of an affordable custom fire pit that was able to store the propane tank inside for our swim club. We are very happy with the Outdoor Fire Pit and added the burner cover and wind guard. Thank-you for the discount due to the sale and the additional lava rock and for your service and quality! We definitely will recommend your products to others.