William Fannin
GBVERY CRAPPY… Product shown and description did not reflect actual product. Customer service is non-existent. No calls returned, ever. No complaints taken. DO NOT ORDER FROM THIS COMPANY
Carrie
GBExactly what I was looking for! I rarely write reviews, but this one deserved my time and energy. I love my new fireplace tools! This set is solid and beautiful in person! Excellent quality and the perfect size too. No assembly required. Definitely worth the money! Very happy with this purchase and highly recommend!
customer
GBOrdered heater parts ,two weeks waiting… Ordered heater parts ,two weeks waiting , no parts. Tried using their immediate chat, still waiting for response. Several emails to the company, no response. Re directed phone calls. Folks, don’t buy from this company. My bank is now going after my money. They were responsive to take that!!
James Bunn
GBLong wait for part the had to be modified Took a long time for the burner for my triangle glass tube heater to arrive and when it did was not the same size as the original. Fortunately I was able to modify the holes to center the burner directly under the glass tube.
Mercedes pyle
GBThere aren’t enough good things to say… There aren’t enough good things to say about Belle Flame! I recently reached out to them with inquiries about a couple different products. The customer service I received was spot on. They were extremely knowledgeable and thorough with answering any questions I had. If you’re looking for quality, this is your place!