Exactly what I was looking for! I rarely write reviews, but this one deserved my time and energy. I love my new fireplace tools! This set is solid and beautiful in person! Excellent quality and the perfect size too. No assembly required. Definitely worth the money! Very happy with this purchase and highly recommend!

I LOVE BELLE FLAME!!! I LOVE BELLE FLAME!!!! My new fireplace looks beautiful. It was just what I was looking for. Lionel provided excellent customer service when I had a question and helped me through the whole process. You can trust Belle Flame with your fireplace needs.

This company is a scam!! This company is a scam!!! I ordered and paid for log sent at the end of November, 2023. Lionel keeps telling me he has log set but credit company has to issues a refund and I need to re order. Refund should be in my account within 30 days. Still has not arrived in account. I'm notifying my credit card company and authorities regarding consumer fraud!!!! BUYER BEWARE!!!

Horrible customer service Ordered a copper colored gas stove with accessories. Charged immediately, and accessories came immediately, but the stove, as it turns out, it was a 'special order' because of color. Tried calling, most time getting voicemail and NEVER a call back. When I did speak to a human, I got the same response--" 2-3 weeks, but we have a black one that we can ship right away." Still haven't heard anything after numerous attempts. Trying to cancel, but had no luck with that either. Terrible company. Do not deal with them!! Frustrated.

It’s been over 3 months since ordering… It’s been over 3 months since ordering a part for my grill. I’m still waiting… Said they would call me back on what’s taking the production so long. They never called back…