Fireplace screen arrived earlier than… Fireplace screen arrived earlier than expected. The carton was a little ragged, but the screen was in good shape except for a chipped magnetic bottom block where the doors meet upon closure.

Experience was Excellent Experience was Excellent. I ordered the ember media kit for my Amantii electric fireplace from Belle Flame. The ordering process was fast and easy. Although there was an issue with the tracking number, Belle Flame's support team responded promptly and provided an updated tracking number. The delivery was not delayed, and I would certainly recommend Belle Flame!

VERY CRAPPY… Product shown and description did not reflect actual product. Customer service is non-existent. No calls returned, ever. No complaints taken. DO NOT ORDER FROM THIS COMPANY

There aren’t enough good things to say… There aren’t enough good things to say about Belle Flame! I recently reached out to them with inquiries about a couple different products. The customer service I received was spot on. They were extremely knowledgeable and thorough with answering any questions I had. If you’re looking for quality, this is your place!

Why can I not give Belle Flame TEN… Why can I not give Belle Flame TEN stars !!! I was in a tizzy when the installer for my new gas heating stove told me I needed a metal sheet over my rug prior to installation. I placed the order online (for an Ember Defender) late Sunday night - and the Ember Defender was delivered to my home before the end of the week. The manner of delivery showed the great care Belle Flame took to ensure my item was delivered in pristine condition. I immediately called my installer and told him to recommend Belle Flame to any other customer needing accessories/installation parts. I was skeptical ordering from a company I was unfamiliar with ... But how fortunate I came across Belle Flame. Thank You !!! Highly recommend.