I was in search of an affordable custom… I was in search of an affordable custom fire pit that was able to store the propane tank inside for our swim club. We are very happy with the Outdoor Fire Pit and added the burner cover and wind guard. Thank-you for the discount due to the sale and the additional lava rock and for your service and quality! We definitely will recommend your products to others.

Gas Logs My journey began with a chat where I made a purchase. The representative was responsive and provided clear guidance throughout. The shipment of fire pit logs arrived promptly. However, during transit, one of the ceramic logs was damaged. I promptly contacted Belle Flame Direct via email regarding the issue, and once again, their response was very prompt. I was informed that the manufacturer was currently out of stock of the specific log. They assured me that the replacement piece would be shipped from the manufacturer within approximately 5-6 weeks. As of writing this review, I'm only 10 days into the estimated 5-6 week waiting period. I remain hopeful that the replacement log will arrive by June.

It’s been over 3 months since ordering… It’s been over 3 months since ordering a part for my grill. I’m still waiting… Said they would call me back on what’s taking the production so long. They never called back…

Why can I not give Belle Flame TEN… Why can I not give Belle Flame TEN stars !!! I was in a tizzy when the installer for my new gas heating stove told me I needed a metal sheet over my rug prior to installation. I placed the order online (for an Ember Defender) late Sunday night - and the Ember Defender was delivered to my home before the end of the week. The manner of delivery showed the great care Belle Flame took to ensure my item was delivered in pristine condition. I immediately called my installer and told him to recommend Belle Flame to any other customer needing accessories/installation parts. I was skeptical ordering from a company I was unfamiliar with ... But how fortunate I came across Belle Flame. Thank You !!! Highly recommend.

better communication on delivery better communication on delivery, took way to long for what I paid for. Also called and guy said was being mailed that day, two days later I get email with label created.