Very responsive shipped fireplace and… Very responsive shipped fireplace and received in days as I needed for new build. There was a slight buckle in top trim and I asked for replacement trim. However, they shipped and entire fireplace which I could not accept as I had already had to mount fireplace so as not to hold up subcontractors. But, they certainly tried to make it right and if I had different timing would have been good.

Price and Product Great. Shipments unclear. They worked with me on the price, provided all of the items I ordered and they arrived in perfect shape. The only thing I disliked, which is why i reduced the rating from 5 to 4 was the lack of clarity in when the items would ship and arrive. My order had multiple shipments from multiple locations, and in each shipment notification it noted ALL parts of the entire order being shipped, rather than the partial shipment. This led to questions about what was shipped, if items were missing, when the full shipment would actually arrive, etc, which led to me having to reach out by phone and try to get the answers.

Stove vent kit success! Easy check-out, quick delivery, and product as described. Fortunately, the delivery service didn’t bend the product because there was no padding or protection inside the large cardboard box. That was a little risky given past experiences with some delivery services.

Very much disappointed Very much disappointed. After they had an issue with their system, they decide they want me to pay again, but I told him I already paid with PayPal and I showed him proof of that. They said they will take care of the case. Obviously they haven’t done anything, and after I went to PayPal to tell them that I never received the product, the company was lying saying they shipped the product and I received that it’s just a bunch of scumbags stay away

BAD CUSTOMER SERVICE AFTER SALE Our insert came in damaged and they could not replace it! it has been at least 2 months and they have been unresponsive for a promised refund!! They continue to say its in process and it will be refunded tomorrow