Prompt Delivery of Quality Product My old Breckwell pellet stove died on Halloween night. Ordered a new one from US Fireplace that night. Unit arrived 15 days later in perfect condition. Company kept me informed and answered any questions I had. Pleased with the experience and will recommend.

parts missing, us fireplace store dragging there feet false promises now ignoring me. parts missing, its been over 2 months one excuse after another. I filed a credit card dispute but may have been too late. If you buy from them immediately check your boxes for missing parts and damage. file a credit card dispute immediately otherwise they will stall past your 30 days. You can always remove the dispute if they resolve the issue with you.

BAD CUSTOMER SERVICE AFTER SALE Our insert came in damaged and they could not replace it! it has been at least 2 months and they have been unresponsive for a promised refund!! They continue to say its in process and it will be refunded tomorrow

Fit as it was suppose to Fit as it was suppose to, can't wait to finish this project.

Regarding the two chiney vent kits Regarding the two chiney vent kits: Speedy delivery, all components accounted for. Paint finishes were just okay as some had what looked like paint splatter, but you really can't see it from te ground, so it's fine. Excellent communication with me regarding shipping timeline, I really appreciated this. The stainless steel sheet metal chimney cap was pretty to look at, but the mount tabs break easily as stainless isn't a very ductile metal. I was still able to mount it in the end and everything worked out great.