Overall very happy Overall very happy. Shipping took a little longer than expected, but once it did ship communication was great and item arrived on time.

Stove vent kit success! Easy check-out, quick delivery, and product as described. Fortunately, the delivery service didn’t bend the product because there was no padding or protection inside the large cardboard box. That was a little risky given past experiences with some delivery services.

Terrible service and shady upcharge tactics I have never taken the time to write a review but working with this company was horrible and others should know about it. I placed an order back in Feb of 2024 for a log set. They followed up and said it would be ready in about 10-12 working days. I emailed them 4 weeks later wondering where my order was and they said its shipping now from the manufacturer. I waited another 4 weeks and emailed them again. They got back to me and said that it came in but instead of the $59.99 shipping cost they agreed upon selling me this log set for that it will now cost me an additional $100 . I had asked to provide me with the weight and box size as I would get my own carrier but no response. I then asked to speak to a manager and instead they decided to cancel my order. Be careful with this company they have so many positive reviews but they must hide the negative ones. What online company takes an order at a fixed price and then asks for another $100 for freight? Who cancels an order saying they did not have enough stock to fulfill the order when they told me just a few days earlier that the product came in? Please be aware of their terrible customer service, poor service, and shady upcharge tactics.

They got the job done I purchased a new woodstove. Reps answered my questions, told me what they were going to do before I placed the order, and they performed. This is what I expect from a vendor. Based on competitive pricing and performance, I would use this company again without hesitation.

Disappointed I bought a buck townsend ventless gas stove .I'm very disappointed the color of the black is so dull it does not look like in the add it came with a broken log the people would not send me a new one without a picture I told them I threw it out . The logs are so cheap they are made of Styrofoam and very cheap the whole stove is not worth the money I am very disappointed I'm ashamed to to have it in my house I wish I could return it and get my money back it is not worth what I paid I will probably have to sell it and buy something local , very very disappointed. Good luck to your co.pany.