Disappointed I bought a buck townsend ventless gas stove .I'm very disappointed the color of the black is so dull it does not look like in the add it came with a broken log the people would not send me a new one without a picture I told them I threw it out . The logs are so cheap they are made of Styrofoam and very cheap the whole stove is not worth the money I am very disappointed I'm ashamed to to have it in my house I wish I could return it and get my money back it is not worth what I paid I will probably have to sell it and buy something local , very very disappointed. Good luck to your co.pany.

High value After 7months in storage we installed our 34” malm in our 12’ living rm as a sculptural accent. Works perfectly very fair pricing. Excellent service. Would buy again. Thanks.

BAD CUSTOMER SERVICE AFTER SALE Our insert came in damaged and they could not replace it! it has been at least 2 months and they have been unresponsive for a promised refund!! They continue to say its in process and it will be refunded tomorrow

I think I’ve been scammed!!! I placed my order 3/20/24 and at the time the shipping said a week. I began receiving emails that they were preparing my order. About three weeks ago I began inquiring on where my order was. I’ve been told it was shipped three times only to have them pretend we haven’t spoken and tell me it’s shipped the next time I inquire. I’m pretty sure I’ve been scammed out of $1,400. Even if I ever do receive the order they falsely advertise shipping times and provide the worst customer service ever. I won’t ever order from this company again and I will report the fraud to my card company today if I don’t receive the product.

Very responsive shipped fireplace and… Very responsive shipped fireplace and received in days as I needed for new build. There was a slight buckle in top trim and I asked for replacement trim. However, they shipped and entire fireplace which I could not accept as I had already had to mount fireplace so as not to hold up subcontractors. But, they certainly tried to make it right and if I had different timing would have been good.