Terrible service and shady upcharge tactics I have never taken the time to write a review but working with this company was horrible and others should know about it. I placed an order back in Feb of 2024 for a log set. They followed up and said it would be ready in about 10-12 working days. I emailed them 4 weeks later wondering where my order was and they said its shipping now from the manufacturer. I waited another 4 weeks and emailed them again. They got back to me and said that it came in but instead of the $59.99 shipping cost they agreed upon selling me this log set for that it will now cost me an additional $100 . I had asked to provide me with the weight and box size as I would get my own carrier but no response. I then asked to speak to a manager and instead they decided to cancel my order. Be careful with this company they have so many positive reviews but they must hide the negative ones. What online company takes an order at a fixed price and then asks for another $100 for freight? Who cancels an order saying they did not have enough stock to fulfill the order when they told me just a few days earlier that the product came in? Please be aware of their terrible customer service, poor service, and shady upcharge tactics.

They sold the item they didn’t have in… They sold the item they didn’t have in stock, made up the story that one of the remaining items was allocated for another customer and other last one was damaged. While i know this item was discontinued half a year ago, and i couldn’t believe my eyes when i saw it in stock. Then they started to push other models instead, i asked for refund multiple times, but they were insisting. Moreover they send multiple advertisement texts and emails about other products thay i was not interested in. Very bad experience. Zero stars.

I think I’ve been scammed!!! I placed my order 3/20/24 and at the time the shipping said a week. I began receiving emails that they were preparing my order. About three weeks ago I began inquiring on where my order was. I’ve been told it was shipped three times only to have them pretend we haven’t spoken and tell me it’s shipped the next time I inquire. I’m pretty sure I’ve been scammed out of $1,400. Even if I ever do receive the order they falsely advertise shipping times and provide the worst customer service ever. I won’t ever order from this company again and I will report the fraud to my card company today if I don’t receive the product.

Regarding the two chiney vent kits Regarding the two chiney vent kits: Speedy delivery, all components accounted for. Paint finishes were just okay as some had what looked like paint splatter, but you really can't see it from te ground, so it's fine. Excellent communication with me regarding shipping timeline, I really appreciated this. The stainless steel sheet metal chimney cap was pretty to look at, but the mount tabs break easily as stainless isn't a very ductile metal. I was still able to mount it in the end and everything worked out great.

They got the job done I purchased a new woodstove. Reps answered my questions, told me what they were going to do before I placed the order, and they performed. This is what I expect from a vendor. Based on competitive pricing and performance, I would use this company again without hesitation.