Fit as it was suppose to Fit as it was suppose to, can't wait to finish this project.

Overall very happy Overall very happy. Shipping took a little longer than expected, but once it did ship communication was great and item arrived on time.

Very responsive shipped fireplace and… Very responsive shipped fireplace and received in days as I needed for new build. There was a slight buckle in top trim and I asked for replacement trim. However, they shipped and entire fireplace which I could not accept as I had already had to mount fireplace so as not to hold up subcontractors. But, they certainly tried to make it right and if I had different timing would have been good.

Regarding the two chiney vent kits Regarding the two chiney vent kits: Speedy delivery, all components accounted for. Paint finishes were just okay as some had what looked like paint splatter, but you really can't see it from te ground, so it's fine. Excellent communication with me regarding shipping timeline, I really appreciated this. The stainless steel sheet metal chimney cap was pretty to look at, but the mount tabs break easily as stainless isn't a very ductile metal. I was still able to mount it in the end and everything worked out great.

Scam- DO NOT ORDER FROM THEM In December 2023 I ordered a direct vent fireplace, surround trim kit, and termination kit for the installation of the fireplace. I was notified that they did not have the liquid propane version in stock but they said that if I agreed to purchase the natural gas version, they would send a free conversion kit. I agreed. They charged my credit card for all items. It is now April 22, 2024 and I have not received the conversion kit. The fireplace is useless to me without the conversion kit. They said the other items were out of stock. They offered to outsource those 2 item from another vendor for an additional $240.00 shipping fee. To make a long story shorter, they never sent the black surround or the termination kit and did not refund the $541.00 owed to me. Countless phone calls to a call center yielded no results. The company stopped responding to my calls in mid January. My credit card company helped obtain the refund for the items not received. I was basically scammed. I should have done my research on this so called company before I ordered. Learn from my mistake!!! Do not order from them.