Sous vide quit, great company response My sous vide immersion cooker quit working after 8 months of reliable performance. I contacted the company asking if there was a reset as the device displayed an F1 code. After trying a reset, which did not work, they arranged to send me a replacement unit at no cost. I found customer service to be friendly, responsive and professional. I certainly would buy from this company again.

Elijah was very helpful Elijah was very helpful. My wine cooler is out of warranty and he could have very easily walked away from the conversation but didn’t. Follow up was great, questions answered, everything went better than expected.

Excellent customer service I purchased a wine fridge six months ago that ultimately died on me. I contacted customer service and was pleasantly surprised at how fast the response was and how quickly they remedied the issue and sent me a replacement fridge. Would absolutely do business with again

“GREAT CUSTOMER SERVICE! “GREAT CUSTOMER SERVICE! "WE, AS A ELEMENTARY SCHOOL purchased a NewAIR ICE MACHINE a few month ago for our health room. The screen was not working. I contacted customer service and was promptly replied to by Robert with a solution. Really happy to see this level of efficiency and customer service! HE did everything possible for us to replace our unit and keep our school with ice machine all the time , what is supper important for our school and kids . This is the best place to do shopping plus Robert is the best person to provide excellent customer service .

Great customer service I was looking for a hand crank flashlight and was taken to the air n water website. I got the help I needed from Vincent who not only knows the items but was very curtious & professional. He followed up with my order a couple of times to make sure it would be recieved in the time frame we needed. I will be using this business for future needs. I am 1 satisfied customer and will recommend them to family & friends.