Awesome customer service Talked with Blake in customer service, he went through the issue with my collar and decided it needed to be sent in. He also then made sure i got a ups label to return and once it was fixed he sent me the tracking number when it was shipped back! He was great to work with and made it an easy process!

The best customer service The best customer service! I suddenly couldn't open the app for Pathfinder 1 so I called customer service. I spoke to Penny first, tried some different things and then called back to give an update. At this time, I spoke with Nick. Both associates were very friendly and seemed genuinely concerned about my issue. Although my issue is not resolved yet, I feel confident they are working diligently and that as soon as it is, I will be notified.

Stellar Customer Experience I called Dogtra Customer Service to help identify which replacement parts from the website were compatible with my system. After nearly 2 years with these collars with heavy use, I anticipated the issues I was experiencing could be remedied by a battery and antenna. Come to find out, I am still under warranty and the devices can be sent to service for repair. Nick was personable, solution oriented, and treated me like a valued customer. With so many places going to automation and self help, it was refreshing to have a stellar human interaction and to pay less than I imagined to refresh our system. Thank you Nick, and Dogtra culture for having the customer at the fore front of your service.

Excellent customer service I have been a Dogtra user for over 17 years. Recently upgraded to the Pathfinder II. I did have to return it because the unit was too big for my dog so I’m replacing it with the mini. I can’t speak to the functionality of the unit yet, but I can say that Blake in customer service was excellent!!

Pathfinder original collar system I have had the Pathfinder collar system for two years. I recently called in with a warranty issue and was greeted with very helpful customer service. I had several questions that were all answered and those that could not be I was put on a brief hold before getting the answer or correct contact information for the Dogtra person that does. I am purchasing the new pathfinder2 that seems to have updated the only items I had concerns with. Vibrate, quick tone button and easier access in the field. My German Wirehaired Pointers give me their best in the field and with the pathfinder I am no longer toning a dog back from a pointed bird or having regrets hunting in wind (having a dog lose its bearing on where I am). Thanks Dogtra for helping my dogs be exceptional!