Short wait time Short wait time. Your employee spoke English as a first language and was easy to understand. Jordan was extremely helpful. She listened completely to my problem and then offered solutions. She was very professional and gave me all the information I required in order to have my unit repaired and inspected.

A guy that hunts way too much I am happy and grateful to work with the amazing folks at Dogtra. I am an avid hunter, and dog trainer. I compete at AKC events and I am part of two clubs on the West Coast. The Umpqua Valley Retriever Club and the Inland Valley Retriever Cub. After using other e-collars from other companies, I can definitively tell you that Dogtra make the best e-collars on the market. They also provide the best customer service, and work to take care of their customers.

Stellar Customer Experience I called Dogtra Customer Service to help identify which replacement parts from the website were compatible with my system. After nearly 2 years with these collars with heavy use, I anticipated the issues I was experiencing could be remedied by a battery and antenna. Come to find out, I am still under warranty and the devices can be sent to service for repair. Nick was personable, solution oriented, and treated me like a valued customer. With so many places going to automation and self help, it was refreshing to have a stellar human interaction and to pay less than I imagined to refresh our system. Thank you Nick, and Dogtra culture for having the customer at the fore front of your service.

Happy repeat customer! My sales rep did an excellent job hearing my questions and explaining the different products and product features! I can’t wait for my new Edge 4 collar system to arrive! Thanks for building amazing products that allow me to enjoy my dogs off leash on our 33 acre homestead.

Stellar Service and Support Called in and spoke with Shaun. He was very understanding and helped me troubleshoot my issues. As I suspected, I was the problem-not the collar! Thank you for the great Customer Service support and the awesome product you make!