Awesome customer service Talked with Blake in customer service, he went through the issue with my collar and decided it needed to be sent in. He also then made sure i got a ups label to return and once it was fixed he sent me the tracking number when it was shipped back! He was great to work with and made it an easy process!

The best customer service The best customer service! I suddenly couldn't open the app for Pathfinder 1 so I called customer service. I spoke to Penny first, tried some different things and then called back to give an update. At this time, I spoke with Nick. Both associates were very friendly and seemed genuinely concerned about my issue. Although my issue is not resolved yet, I feel confident they are working diligently and that as soon as it is, I will be notified.

Customer service so good, I thought I was back in the 90's! A year and a half ago I bought an e-collar for my bird dog Mari. I'd never heard of Dogtra before, but decided to risk it anyway. I'm so happy that I did, because this company is AWESOME! I've called customer service twice now and have been treated like royalty both times. Dogtra staff are helpful, attentive and kind. And they like repairing stuff instead of throwing it away and up-selling you! In 2023, that's unheard of. Also, Jordan specifically is a gem and deserves a raise. :-)

DOGTRA is a industry leading brand DOGTRA is a industry leading brand, that I can proudly say I’ve been using for 7 years strong. Incredibly reliable, used my many government agencies as well as private sector. Great, fast and reliable costumer service. Everyone there is very helpful, and understanding. A huge special thanks to Nick.

Stellar Customer Experience I called Dogtra Customer Service to help identify which replacement parts from the website were compatible with my system. After nearly 2 years with these collars with heavy use, I anticipated the issues I was experiencing could be remedied by a battery and antenna. Come to find out, I am still under warranty and the devices can be sent to service for repair. Nick was personable, solution oriented, and treated me like a valued customer. With so many places going to automation and self help, it was refreshing to have a stellar human interaction and to pay less than I imagined to refresh our system. Thank you Nick, and Dogtra culture for having the customer at the fore front of your service.