Poor customer service I paid $86 for… Poor customer service I paid $86 for 2nd day air and it didn’t show up until Monday afternoon when I ordered in Wednesday evening I could have ordered it ground and got it by Monday for free but they charged me $86 for shipping to expedite it and didn’t

Great Customer Service! I purchased the Pathfinder II system a little over a year ago. On a recent hunt my collar quit working and wouldn't charge or turn on. I spoke with Blake who informed me that it was a hardware issue with the collar that has since been resolved and they would send me a new system along with instructions to return my defective one. Blake was extremely helpful and courteous assisting me. As someone who has had bad experiences with other companies in the past, it's nice to see that Dogtra is dedicated to providing their customers with top notch service!

The best customer service The best customer service! I suddenly couldn't open the app for Pathfinder 1 so I called customer service. I spoke to Penny first, tried some different things and then called back to give an update. At this time, I spoke with Nick. Both associates were very friendly and seemed genuinely concerned about my issue. Although my issue is not resolved yet, I feel confident they are working diligently and that as soon as it is, I will be notified.

Customer service so good, I thought I was back in the 90's! A year and a half ago I bought an e-collar for my bird dog Mari. I'd never heard of Dogtra before, but decided to risk it anyway. I'm so happy that I did, because this company is AWESOME! I've called customer service twice now and have been treated like royalty both times. Dogtra staff are helpful, attentive and kind. And they like repairing stuff instead of throwing it away and up-selling you! In 2023, that's unheard of. Also, Jordan specifically is a gem and deserves a raise. :-)

If I could give my experience less then… If I could give my experience less then 1 star I would. Awful experience point blank. - not pleasant on the phone during trouble shooting -had to pay for my own shipping to send back a faulting product of theirs that I had only used for roughly a month. (Screen just wouldn’t show anything when I would turn on the unit so you couldn’t see what changes to the setting etc were) it also came with scratches on the screen which I thought was weird since it was “brand new” in the case but something is tell me it may have been a refurbished controller. - once confirmation of delivery as I paid the extra to know the parcel was secured and required signing when delivered as well, I never heard from them again. They have managed to have customers pay hundreds of dollars on products and then just stone wall them with no call, no email and no physical mail of any sort when they have ALL your information. I guess that is my mistake for being patient with a company and then life gets so busy you forget to follow up thinking it will eventually show up… and never does. I have since reached out and am curious if I will receive MY property back from them or any sort of compensation for how terrible service after spending 700$ on there item at this point. I wouldnt waste my time if you are considering getting a reliable ecollar for your dog(s) as at some point you maybe need to reach out to customer service and they won’t be worth a s**t.