Marcus Steidler
GBPoor UX, Bad CX Poor user experience (no confirm details screen before the order is processed?) leading to Impossible customer service. Have had to contact service center nearly ten different times to first try and cancel and then try and get a shipping return label. No proactive outreach. Have had to fight and claw for each response. Customer service is friendly on the phone but I don’t think he has any back office support. Why is it impossible to get a return label? Shouldn’t be this hard.
MARIE
GBA Loyal (AND REAL) Customer I have purchased several pillows from Sweetnight over the years. The pillows from this last purchase needed a bit more "stuffing". So I emailed Sweetnight's Support Desk & explained my situation to Sally. Sally responded timely & professionally, and kept me appraised of the status of my "case". I couldn't be more THRILLED! The exceptional products & customer service (thanks Sally!) are what keep me coming back to Sweetnight.
John & Mary
GBPurchased a mattress and cover Purchased a mattress and cover. mattress was delivered in a few days but the cover never came. I called support and Anny contacted the shipping company they couldn't find it so Anny processed a claim and sent a replacement. Received it a few days later. Excellent customer service. By the way the mattress is great, best I've ever had.
Payam
GBComfy mattresses for our Airbnb I ordered several mattresses for my Airbnb home but after all the setup, I had to return 2 twin size mattresses and purchase another queen instead. Despite it being a while, Sweetnight was able to take the return and refund me the full amount. Also, I did quite a bit of mattress shopping and the Sweetnight mattresses are comparable with some other brands, but half the price! We sleep well and everyone that stays at our airbnb compliments the comfort of the beds.
Astrid Green
GBVery helpful Company I purchased a mattress from this company but unfortunately had a problem with it. Their Customer Service were fantastic and sent reply emails very quickly and resolved my problem very efficiently and quickly.