I ordered a quilt and shams but failed… I ordered a quilt and shams but failed to update my shipping information. The product was on its way to my previous address as of yesterday. I spoke to Todd in Customer Service and he was excellent about everything. He stated he would check into it with FedEx and try to reroute it. He stated he would call me back the next day, which is today. He just called me and was able to get the product routed to my current address. He was probably the best Customer Service Rep. I’ve ever spoken to. Patient, thorough and professional. Thanks Todd and Lush Decor I will be back to shop again.

Dana Marchetta Dana Marchetta, response was amazing and she was able to work with me on my return and new discount and order! Excellent company ⭐️ ⭐️⭐️⭐️⭐️ and customer service!! Thank you Dana!!

The return process is unorthodox The return process is unorthodox. They do not send a return label, instead request that you do so and communicate tracking information. The shipping label is paid for by you, the customer. Would not order from again.

This item is terrible! This item is terrible!! There is a seam all around the embroidery like they tacked on 10 inches all around the outside. The material is super cheap- so hideous!!!

Great service and quick response Great service and quick response ! Had the issue taken care of in a few minutes.. Never had service like this before.. I highly recommend this company to by from.. And I even got a discount..