Select Blinds resolved issue after review Below is my initial review - after I posted it select blinds contacted me directly and resolved my issue in under 24 hours. Hard to ask for better service than that. I chose select blinds for one reason: I needed a blackshade quickly for someone who had just entered hospice. Their promised expedited shipping is a joke; it shipped on March 7 and is scheduled to arrive on March 12. They refused to give me a refund for the $40 I wasted on the shipping.

So easy to speak to customer service to… So easy to speak to customer service to help place the correct order. Love them more than I expected. Needed help to order for travel trailer. Tricky installation customer service helped complete.

Products not as described, images are AI generated Customer service was as helpful as they could be but the product did not arrive as described. The trim pieces on the valence were supposed to be a neutral transparent color and instead had an obvious blue tint to them which does not look anything like the product photos. Customer service advised that product photos are "AI generated" and if I wanted to see real photos of a product I would have had to call in and ask for them to be sent to me. Since my order is "in spec", they said nothing can be done. Was hopeful this was going to be a good experience but we are definitely not impressed.

Great products and amazing customer service I've bought three products so far from SelectBlinds: two blackout shades, and one set of vertical blinds. I bought all of these about three years ago and have always been happy with the purchases. Recently, one of the blackout shades stopped working; it appeared that the outer layer of one of the threads broke off inside the shade mechanism, creating a clog. I reported the issue, and customer service immediately placed a order on my behalf to re-make the entire blackout shade free of charge, even though three years had passed since it was purchased. I could not be happier with the service I received. I look forward to placing future orders with SelectBlinds.

After two tries, the springs are still loose Two stars are for the fact that they are blinds. Yet their springs are so loose it takes two hands to close a narrow blind. I bought two blackout blinds for our bedroom French doors. One didn't close upon installation, and the 2nd didn't close after 3 or 4 uses. We returned the blinds under Select Blinds warranty and the 2nd pair are identical to the first - they don't close on the 1st day of installation! and require two hands slowly maneuvering them to close. Don't be fooled by the liberal warranty offer - that is no guarantee the replacement blinds will work. Maybe they will replace them the 3rd time, but eventually we'll tire of asking Select Blinds to make it right.