SHEDS NONSTOP!!! Recently ordered the Boho 8' x 11' wool rug which arrived in August 2023. It is not Sept 2023 and it is CONSTANTLY SHEDDING! It has clogged my vacuum cleaner canister over 12 times! My house constantly looks dusty now. I have contacted the company in hopes that they will allow a refund. ADDENDUM: Company reached out, will see if shedding subsides over the next few months. They did offer alternate solutions if it does not improve

Great quality at correct price We first asked a sample as an order through internet for such a purchase is not easy to return if you’re not happy. The rug itself is identical to the sample, you could see it is of good quality. Very correct and swift ordering process. Great quality for a correct price.

Poor quality and terrible customer service I ordered two runners from Nordic Knots. The first one was good and then I received the second one which was crooked, extremely cheap looking with loose knots and threads all over. But the real frustration started when I wanted to return it, they took 1 week to send me the return label and issued the refund 2 weeks after they received the rug and deducted a "restocking fee" for a defective item. They will never get my business again.

Beautiful rug and great customer service I recently bought a rug from Nordic Knots. Customer service is great. I actually ordered a rug but changed my mind within a day. They were very helpful and I was able to cancel my order and order a new one. In the meantime I received my rug. It's beautiful, just as the pictures on the website. I can very much recommend Nordic Knots.

I've had a wonderful experience so far… I've had a wonderful experience so far with Nordic Knots... customer service has been amazing... They were very understanding of why I needed to make an international return, and refunded me in a timely manor... have since offered to discuss colour samples with me so that we can get it right next time. 5 stars.