Great rugs, great customer service It is interesting to see some negative reviews here since we have a completely different experience (and maybe also different rug types with finer knitting). We found the rugs to be of a great quality and very beautiful design. So far, they have been easy to maintain (and we have two dogs) and still look amazing. We just got our last addition for our bedroom and we love it :) Moreover, their client services are amazing! We ordered several samples before making a purchase and returning the rugs was never an issue so far (even before they started charging for the returns which we completely understand).

Love the rug and its a decent price… Love the rug and its a decent price point but after two years I've noticed it's not holding up as much as my other (more traditional, more expensive) rugs. Every few inches a spot on the rug is shedding and looks worn out. Socks and clothing items get stuck to it very easily so I have to vacuum it fairly regularly.

Nordic Knots... stylish/aesthetic... high quality... reasonably priced... great and timely service Nordic Knots has stylish/aesthetic, super high quality, reasonably priced offerings. Each rug is more interesting than the next. The quality in person is even richer than the photos shown on their site. The process of working with Nordic Knots is efficient and quick. My Silver Boucle rug showed four days after I ordered it. Also, great customer and design service if you need it. I valued my dialogue with Michele at Nordic Knots when selecting my rug.

BEWARE OF RETOUCHED PICTURES!! BEWARE OF RETOUCHED PICTURES!! While order placing, delivery and customer service work perfectly and there is no reason to criticize, the pictures Nordic Knots uses on their websites are HEAVILY PHOTOSHOPPED and do not at all resemble what I received. Hence, while being able to return your order, you might incur serious return fees...

Poor quality and terrible customer service I ordered two runners from Nordic Knots. The first one was good and then I received the second one which was crooked, extremely cheap looking with loose knots and threads all over. But the real frustration started when I wanted to return it, they took 1 week to send me the return label and issued the refund 2 weeks after they received the rug and deducted a "restocking fee" for a defective item. They will never get my business again.