Great marble flooring I liked the materials delivered. I was expecting a call a couple of days before dellivery but comms sent same day. Materials were securely delivered.

We are a construction & design… We are a construction & design business. We placed an order on July 22nd. Today is August 10th. It still says processing. At no point thru ordering or checkout or afterwards have we been given any indication as to when our order will ship and the timelines of when to expect it. This is NOT good for our business as we rely heavily on timelines. Reps assigned/replying to our emails also do not give out much info other than the order is "processing" and a trucking company will call us. We would not prefer to do business with Country Floors again without better information and communication in regards to shipping times etc. Highly recommend this be improved. Thank you!

First time ordering Tile online I placed a 1sf order online pf 4x4 tumbled marble for sample purposes and it was packed perfectly, and arrived in 4 business days by UPS.

Extremely Poor communication Extremely Poor communication. Placed several phone calls to check on tile that had not shipped. My phone calls were not returned. After multiple times and weeks of telling me the tile was in stock in New Jersey, I was told it was damaged and it would be months before it would be in. I have cancelled the order and I’m waiting on a refund.

Shipping Issues I made an order for an example tile and received the order info, but never any shipping. I had to ask twice over multiple weeks to find out what was happening with my order and when it was going to be shipped. They did overnight it when it was finally shipped, to make it better. The CS Agent was very nice and apologetic.