We are a construction & design… We are a construction & design business. We placed an order on July 22nd. Today is August 10th. It still says processing. At no point thru ordering or checkout or afterwards have we been given any indication as to when our order will ship and the timelines of when to expect it. This is NOT good for our business as we rely heavily on timelines. Reps assigned/replying to our emails also do not give out much info other than the order is "processing" and a trucking company will call us. We would not prefer to do business with Country Floors again without better information and communication in regards to shipping times etc. Highly recommend this be improved. Thank you!

The shipment arrived with broken tiles… The shipment arrived with broken tiles but the company followed up and sent replacements. I'm impressed that they reached out to make sure everything arrived ok and made good on their product and services.

Country Floors goes above and beyond Country Floors was so helpful when some tiles arrived broken in shipment. Cansu sent us new tiles overnight to meet the schedule for our kitchen remodel, so nice!

Reliable Source in the Design Community I'm in the design business and Marble Systems and especially Febrina are reliable sources that always try and succeed at delivering whats expected and promised. They also have a great mix of unique items at almost every level of budget for different client needs.

I have had the most wonderful… I have had the most wonderful experience shopping for tile with the help of Maria Ponciano! I have a very old, Country Floors backsplash in my kitchen and wanted to find something for a fireplace surround. After I found a tile on line, I requested information and a sample. Maria has corresponded with me faithfully. She helped me purchase the sample, kept me posted on it's arrival, gave me a quote for purchasing the needed tile, sent me invoices, guided me through the process when I was having technical difficulty, etc., etc. Maria was so friendly with each correspondence while at the same time being very professional and continually helpful. And, this is a very small project, though important to me. I have appreciated her help very much. I trust you value her as a member of your staff, as you should. Thank you, Maria!