The sample tile was never sent The sample tile was never sent. Country Floors had no record of the purchase even though they charged my account. Emailed them to discuss but got no response. The company should have sent me a tracking number within 1-2 days from purchase, which they did not do--I never received any delivery information from them.

Shipping Issues I made an order for an example tile and received the order info, but never any shipping. I had to ask twice over multiple weeks to find out what was happening with my order and when it was going to be shipped. They did overnight it when it was finally shipped, to make it better. The CS Agent was very nice and apologetic.

Rachel Rivera always makes my day! Rachel Rivera always makes my day! I tried to place an order for samples online. First, the order took a long time to arrive and when it did get to me only half of it had shipped. I called and emailed with Rachel and she cleared it right up. The missing part of my order arrived promptly. I cannot recommend placing an order with them through the website as it seems to have some serious issues. Just call or email Country Floors directly and you will be all set.

Always a pleasure to work with these… Always a pleasure to work with these guys. Very quick responses to any questions we may have. Wide variety of products at great prices. Looking forward to doing continued business with them!

Beautiful New Countertops and… Beautiful New Countertops and Backsplash! The selection at the showroom was fantastic, which made it difficult to choose! However, the excellent customer service and advice helped me navigate the immensity of options. I ended up going with a white quartz countertop and the Status Ceramic Backsplash in red, which look beautiful against my kitchen's brick walls. Country Floors is a fabulous company with products sourced from around the world, I highly recommend them to anyone looking for high-quality tile&stone at a reasonable price. Lydia