Five stars for customer service alone Five stars for customer service alone! Ordered a sample and received status along the way on when it was being shipped, when I could expect it, and a follow up as well. The sample was excellent and will be ordering more when I’m ready for my project. Great company to deal with.

Great marble flooring I liked the materials delivered. I was expecting a call a couple of days before dellivery but comms sent same day. Materials were securely delivered.

Only half of my order was delivered Only half of my order was delivered. When I inquired about it, someone was helping me via email, and then disappeared. When I followed up, I got an automatic “Out of the office” response.

Rachel Rivera always makes my day! Rachel Rivera always makes my day! I tried to place an order for samples online. First, the order took a long time to arrive and when it did get to me only half of it had shipped. I called and emailed with Rachel and she cleared it right up. The missing part of my order arrived promptly. I cannot recommend placing an order with them through the website as it seems to have some serious issues. Just call or email Country Floors directly and you will be all set.

The shipment arrived with broken tiles… The shipment arrived with broken tiles but the company followed up and sent replacements. I'm impressed that they reached out to make sure everything arrived ok and made good on their product and services.