Excellent customer service by Beth I purchased an ottoman bed that was not suitable for me, however, the customer care provided by Beth has been excellent. She supported with pre-sales questions, sorted out an issue with my faulty product and then helped to manage the return process very promptly and without extra costs. I can only thank her for her professionalism and turning a negative experience into a positive one.

Great packaging and finish quality Great packaging and finish quality. Luckily I am not intimidated by assembly. Given this was biscuit alignment and mortise tenon joints with domino's it was straight forward. However, side rail assembly was a bit tricky and must be done by 2 or more people. All in all a great product that arrived early and with no damage.

Never go near them Shady company with questionable practices and lack of communication. I placed an order in March, they sent me a delivery date, then later a comfirmation of the same date. They didn't give a timeslot, so I ended up waiting the whole day for a delivery that didn't show up. Their customer service says the delivery date was meant to be an estimate which was never communicated in any of their emails. All I have is regrets as I waited for weeks for nothing. Now I'm waiting for a refund, which they say would also take 2 weeks to receive! There was no confirmation that they are processing a refund either. I feel scammed and willing to let trading standards know about how these people operate. Edit: As I said I did talk to customer service and checked all comms, estimated date was NEVER mentioned. I got a selected date on checkout and it was later confirmed in a follow up email. I've got proof of all messaging. You need to improve your service instead of trying to gaslight people. Just send that refund already.

If I could give Shante Taylor 10 stars If I could give Shante Taylor 10 stars, I would. She went above and beyond to help me with my several issues. When she said it would get done, it got done and then some. I had several issues and each was resolved and all with a smile. She certainly is an issue to GLB and I think she deserves and has earned a raise!!

Honoured its Guarantee with zero fuss I bought a bed 3 years ago, solid, high quality, looked great. Unfortunately after 3 years one piece of wood snapped. I sent a photo to them on email and they immediately arranged for a delivery and installation of a replacement part with zero effort and zero cost to me. Delighted that they genuinely honour their guarantees.