Great packaging and finish quality Great packaging and finish quality. Luckily I am not intimidated by assembly. Given this was biscuit alignment and mortise tenon joints with domino's it was straight forward. However, side rail assembly was a bit tricky and must be done by 2 or more people. All in all a great product that arrived early and with no damage.

Awesome customer service I have yet to receive the bed but the experience with orering has been superb. They are very responsive, answered all my questions. I made a mistake with the order and they sorted it out very quickly. I would highly recommend them.

An absolute nightmare to assemble (4… Order no. 192402. An absolute nightmare to assemble (4 hours at present and still not finished! The instructions are not great, diagrams not clear, not drawn properly (perhaps they should not have gone to the local primary school!). And, you have to guess which parts are which (nothing is labelled). As well as a Japanese style box bed, we also got two under bed storage units, which to be honest could have been much easier rather than 8 pieces of wood for the sides and ends, why not simply 4? I somehow doubt this will be posted but, if they want some constructive feedback please pay attention. I don’t think so much “Get Laid” as “Screwed Over”.

If I could give Shante Taylor 10 stars If I could give Shante Taylor 10 stars, I would. She went above and beyond to help me with my several issues. When she said it would get done, it got done and then some. I had several issues and each was resolved and all with a smile. She certainly is an issue to GLB and I think she deserves and has earned a raise!!

The bed itself was very poor The bed itself was very poor, unfortunately! Looked beautiful but the wrong size slats were sent and a couple of pieces of wood were warped so we returned it! Customer service team, especially Ellie, were excellent. We sent photos and they immediately agreed to a refund. We would have been very happy to keep this bed and recommend it if only it had been properly inspected before shipping to the USA.