The bed itself was very poor The bed itself was very poor, unfortunately! Looked beautiful but the wrong size slats were sent and a couple of pieces of wood were warped so we returned it! Customer service team, especially Ellie, were excellent. We sent photos and they immediately agreed to a refund. We would have been very happy to keep this bed and recommend it if only it had been properly inspected before shipping to the USA.

An absolute nightmare to assemble (4… Order no. 192402. An absolute nightmare to assemble (4 hours at present and still not finished! The instructions are not great, diagrams not clear, not drawn properly (perhaps they should not have gone to the local primary school!). And, you have to guess which parts are which (nothing is labelled). As well as a Japanese style box bed, we also got two under bed storage units, which to be honest could have been much easier rather than 8 pieces of wood for the sides and ends, why not simply 4? I somehow doubt this will be posted but, if they want some constructive feedback please pay attention. I don’t think so much “Get Laid” as “Screwed Over”.

I haven't actually ordered yet. I haven't actually ordered yet.. I had questions before ordering so I contacted customer service by email and the information was sent to me within 12 hrs, bearing in mind that I sent the email quite late this is an amazing turnaround. The lady who dealt with my queries was very helpful and offered her help if I needed any help with ordering.

Excellent customer service by Beth I purchased an ottoman bed that was not suitable for me, however, the customer care provided by Beth has been excellent. She supported with pre-sales questions, sorted out an issue with my faulty product and then helped to manage the return process very promptly and without extra costs. I can only thank her for her professionalism and turning a negative experience into a positive one.

Love this frame! We just purchased a frame after a friend's recommendation. It was easy to assemble solo, and the instructions were pretty good. Our packages arrived two days earlier than expected. The black stain is gorgeous and matches with our wall mounted headboard and bedroom design. I wish they would have been a little more detailed, since I put two of the pieces together but couldn't get one of the screws in because of the rail along the long side. The instructions didn't mention you had to assemble them in any particular order. Most of the pieces had pre-drilled holes, but the tabs on the side pieces and the rail that the cross pieces sat on did not. Assembly would have been impossible without a power drill, and each one that went in made cracking sounds as it was drilled in, which obviously makes me very nervous for the durability of the frame. Some of them were really hard to get all the way in. As we continue to use our bed, the frame keeps making cracking sounds and I'm nervous about the cross pieces breaking, but we haven't had problems so far.