I haven't actually ordered yet. I haven't actually ordered yet.. I had questions before ordering so I contacted customer service by email and the information was sent to me within 12 hrs, bearing in mind that I sent the email quite late this is an amazing turnaround. The lady who dealt with my queries was very helpful and offered her help if I needed any help with ordering.

Beautiful, Sturdy Queen Bed My husband and I ordered the four poster queen canopy bed. The ordering process was simple with quick delivery (delivered quicker than our orders made from US-based companies). Materials are high quality and the bed only took about 30 minutes to put together. Overall, we are very happy!

Never go near them Shady company with questionable practices and lack of communication. I placed an order in March, they sent me a delivery date, then later a comfirmation of the same date. They didn't give a timeslot, so I ended up waiting the whole day for a delivery that didn't show up. Their customer service says the delivery date was meant to be an estimate which was never communicated in any of their emails. All I have is regrets as I waited for weeks for nothing. Now I'm waiting for a refund, which they say would also take 2 weeks to receive! There was no confirmation that they are processing a refund either. I feel scammed and willing to let trading standards know about how these people operate. Edit: As I said I did talk to customer service and checked all comms, estimated date was NEVER mentioned. I got a selected date on checkout and it was later confirmed in a follow up email. I've got proof of all messaging. You need to improve your service instead of trying to gaslight people. Just send that refund already.

Good bed, lackluster instructions Overall we are pleased with the bed. It looks nice and does a fine job of supporting our mattress. That being said, the instructions were not printed clearly and left more to the imagination than I expected. Be careful with the wooden biscuits during assembly because there aren't any extras. One last annoyance, the labels on the bed did not come off cleanly (they tore and left adhesive behind) requiring extra work.

Hugely frustrating and difficult to assemble More pre-drilling needed. Three hours later and the first of two ash single beds is still not built. We are having to drill into every hole to enable the screws to gain purchase into the inserts. Even power screwdrivers cannot force the screws into the inserted solid wood. Perhaps ash is harder than other woods? You don't realize this is a serious assembly problem until you've battled away trying to get the screws in. Then, because they won't go all the way in, you have to take it all apart to pre-drill the holes. I expect the beds will look great once they are assembled but just now I am seriously fed up with them and guests are arriving tomorrow.