Never go near them Shady company with questionable practices and lack of communication. I placed an order in March, they sent me a delivery date, then later a comfirmation of the same date. They didn't give a timeslot, so I ended up waiting the whole day for a delivery that didn't show up. Their customer service says the delivery date was meant to be an estimate which was never communicated in any of their emails. All I have is regrets as I waited for weeks for nothing. Now I'm waiting for a refund, which they say would also take 2 weeks to receive! There was no confirmation that they are processing a refund either. I feel scammed and willing to let trading standards know about how these people operate. Edit: As I said I did talk to customer service and checked all comms, estimated date was NEVER mentioned. I got a selected date on checkout and it was later confirmed in a follow up email. I've got proof of all messaging. You need to improve your service instead of trying to gaslight people. Just send that refund already.

Hugely frustrating and difficult to assemble More pre-drilling needed. Three hours later and the first of two ash single beds is still not built. We are having to drill into every hole to enable the screws to gain purchase into the inserts. Even power screwdrivers cannot force the screws into the inserted solid wood. Perhaps ash is harder than other woods? You don't realize this is a serious assembly problem until you've battled away trying to get the screws in. Then, because they won't go all the way in, you have to take it all apart to pre-drill the holes. I expect the beds will look great once they are assembled but just now I am seriously fed up with them and guests are arriving tomorrow.

An absolute nightmare to assemble (4… Order no. 192402. An absolute nightmare to assemble (4 hours at present and still not finished! The instructions are not great, diagrams not clear, not drawn properly (perhaps they should not have gone to the local primary school!). And, you have to guess which parts are which (nothing is labelled). As well as a Japanese style box bed, we also got two under bed storage units, which to be honest could have been much easier rather than 8 pieces of wood for the sides and ends, why not simply 4? I somehow doubt this will be posted but, if they want some constructive feedback please pay attention. I don’t think so much “Get Laid” as “Screwed Over”.

Excellent customer service by Beth I purchased an ottoman bed that was not suitable for me, however, the customer care provided by Beth has been excellent. She supported with pre-sales questions, sorted out an issue with my faulty product and then helped to manage the return process very promptly and without extra costs. I can only thank her for her professionalism and turning a negative experience into a positive one.

Honoured its Guarantee with zero fuss I bought a bed 3 years ago, solid, high quality, looked great. Unfortunately after 3 years one piece of wood snapped. I sent a photo to them on email and they immediately arranged for a delivery and installation of a replacement part with zero effort and zero cost to me. Delighted that they genuinely honour their guarantees.