Excellent customer service by Beth I purchased an ottoman bed that was not suitable for me, however, the customer care provided by Beth has been excellent. She supported with pre-sales questions, sorted out an issue with my faulty product and then helped to manage the return process very promptly and without extra costs. I can only thank her for her professionalism and turning a negative experience into a positive one.

Missing Hardware The bed is OK, but for the price I expected better. However, only 18 of 90 (20%) of the screws and screw cups were delivered. I was offered next day delivery for the missing hardware, which meant completion of my son's bedroom would be delayed (bearing in mind everything was timed for during school half term), or I could purchase the hardware myself up to the value of £10. Because there was so many missing, the hardware cost ~£15 and additional compensation has been declined. So, I recommend you don't plan to build any Get Laid Beds product on the day of delivery, or, be prepared for a trip to screwfix and some unexpected costs, frustration and admin.

If I could give Shante Taylor 10 stars If I could give Shante Taylor 10 stars, I would. She went above and beyond to help me with my several issues. When she said it would get done, it got done and then some. I had several issues and each was resolved and all with a smile. She certainly is an issue to GLB and I think she deserves and has earned a raise!!

Great packaging and finish quality Great packaging and finish quality. Luckily I am not intimidated by assembly. Given this was biscuit alignment and mortise tenon joints with domino's it was straight forward. However, side rail assembly was a bit tricky and must be done by 2 or more people. All in all a great product that arrived early and with no damage.

We ordered a summer poster bed We ordered a summer poster bed. The delivery was done a week in advance than the promised date. The package came in 7 boxes, very easy to assemble, specially love the locking system enhanced by screws. Our bedroom is beautifully transformed just by adding this new member furniture in our home. They have great products and I wish they expand into other furniture areas and not just beds.