Never go near them Shady company with questionable practices and lack of communication. I placed an order in March, they sent me a delivery date, then later a comfirmation of the same date. They didn't give a timeslot, so I ended up waiting the whole day for a delivery that didn't show up. Their customer service says the delivery date was meant to be an estimate which was never communicated in any of their emails. All I have is regrets as I waited for weeks for nothing. Now I'm waiting for a refund, which they say would also take 2 weeks to receive! There was no confirmation that they are processing a refund either. I feel scammed and willing to let trading standards know about how these people operate. Edit: As I said I did talk to customer service and checked all comms, estimated date was NEVER mentioned. I got a selected date on checkout and it was later confirmed in a follow up email. I've got proof of all messaging. You need to improve your service instead of trying to gaslight people. Just send that refund already.

Ellie was very helpful and arranged an… Ellie was very helpful and arranged an urgent production and delivery date for me at an extra cost. I will leave another review once the bed has been delivered and assembled on Monday. Thank you Ellie for your brilliant customer service.

Excellent customer service by Beth I purchased an ottoman bed that was not suitable for me, however, the customer care provided by Beth has been excellent. She supported with pre-sales questions, sorted out an issue with my faulty product and then helped to manage the return process very promptly and without extra costs. I can only thank her for her professionalism and turning a negative experience into a positive one.

Solid Choice! Arrived in compact package, even earlier than advertised. Instructions could use a bit of a redesign for clarity, and the pieces are unlabeled so it's hard to know where to start. But you can eventually figure it all out with a little bit of sorting. End product is solid, handsome, and noise-free, everything we can want in a bed!

Excellent quality product, excellent service Thanks to Ellie and Lewis for the great customer service from initial bed order to dealing with an ammendment to my order for additional slats and the delivery and quality of the workmanship in the bed. The whole experience was a pleasure.